Xerox 2218 Systems Administration Guide - Page 118

Problem Solving Problem Solving Procedure If a problem occurs with the WorkCentre 4118 / FaxCentre 2218 network printing or scanning, this chapter is used to identify the steps to solve the problem. Use the following procedure to identify and solve the problem: 1 ¾ Resolve any local copier or fax problems first. Perform the corrective action that is recommended by the User Guide. Do not attempt to resolve a network problem if the local copier and fax functions are not operating correctly. 2 ¾ Check that the WorkCentre 4118 / FaxCentre 2218 has power and it is turned on. 3 ¾ Check that the network cable is connected to the WorkCentre 4118 / FaxCentre 2218. 4 ¾ Check that the network cable is connected to the workstation. 5 ¾ Check that the WorkCentre 4118 / FaxCentre 2218 print driver is selected at the workstation. 6 ¾ Check that the software application being used to send print jobs is setup correctly. 7 ¾ If available within the print driver, select the Print PostScript Error Information option or the equivalent. If there are any PostScript®3TM errors, the document may not print, but an error sheet will print if this option is selected. This error information can be helpful in resolving the problem. 8 ¾ Print the Connect Page and System Data List to check device settings. 9 ¾ If a specific workstation is not printing then reload the device printer drivers on the workstation. If all else fails, call the local Xerox Welcome Center where a representative will assist in the diagnosis and solution of the problem. Page 11-2 Xerox WorkCentre 4118 and FaxCentre 2218 System Administration Guide