Xerox 6180N DocuSP Common Controller System Guide - Page 110
Declared faults, Undeclared faults
UPC - 095205425307
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Troubleshooting Declared faults Declared faults that you may encounter on yours system are categorized as printer faults or job faults. Printer fault An indicator appears on the DocuSP user interface when a printer fault occurs and the Printer Faults window appears. The Printer Faults window displays all existing printer faults. Selecting a fault on the list opens the Fault Clearance window. Proceed to clear the fault by following the instructions in the Printer Faults Clearance window. NOTE: Closing the Printer Faults Clearance window does not clear the fault. Job fault A job faults if a requirement of the job can not be met. All faulted jobs are displayed in the Faulted Jobs window. Selecting Jobs Faults displays the Job Fault Clearance window. Follow the instructions on the window to clear the job fault. To avoid common job faults, ensure that the paper that is programmed for the job is available and that the finishing programmed is acceptable and available. Undeclared faults The following list describes possible undeclared faults that you may encounter: • Client Problems: Client problems include job submission problems with no message displayed at the client workstation. • Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly. • Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems. 8-2 System Guide