Xerox 6180N DocuSP Common Controller System Guide - Page 116

contact the Customer Support Center.

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Troubleshooting 8-8 • If the /opt partition is full, delete unnecessary files and compress and move any core files that are in the /opt/ XRXnps/corefiles directory. • If the /var/spool partition is full, determine the size of the / var/spool/XRXnps/inQ directory. If a job is larger than half the size of the directory, delete the job and restart the Xerox software. If the job is small, store it on a server and resubmit the job from the client. Delete any faulted, ineligible, or held jobs that are no longer needed. Also, delete any completed jobs in the / opt/XRXnps/log/errorLogs directory. • If any other partition is full, free space on the partition by deleting any unnecessary files. • If only one job is in the printer queue, cancel the job and resubmit as smaller files. If the job is in PostScript, ASCII, or TIFF format and the job status is processing, perform the following: 1. Hold the job. 2. Resubmit the job to a draft PostScript printer to determine if the master is corrupted. If the job prints without problems, contact the Customer Support Center. NOTE: If a job that is known to be without faults has been submitted and does not print, shut down and restart the DocuSP software. If an active job has a status of printing or waiting for the printer and does not print and there are no faults or messages displayed, perform the following: 1. Open the printer door. If a message appears in the faults and messages frame, then the communication with the printer is working. 2. Restart the DocuSP software. If the problem still persists, contact the Customer Support Center. Job integrity problems If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following: 1. Check the job properties to ensure proper programming. 2. Check for any queue override attributes that may be conflicting with the job programming. System Guide

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Troubleshooting
8-8
System Guide
•
If the /opt partition is full, delete unnecessary files and
compress and move any core files that are in the /opt/
XRXnps/corefiles directory.
•
If the /var/spool partition is full, determine the size of the /
var/spool/XRXnps/inQ directory. If a job is larger than half
the size of the directory, delete the job and restart the
Xerox software.
If the job is small, store it on a server and resubmit the job
from the client.
Delete any faulted, ineligible, or held jobs that are no
longer needed. Also, delete any completed jobs in the /
opt/XRXnps/log/errorLogs directory.
•
If any other partition is full, free space on the partition by
deleting any unnecessary files.
•
If only one job is in the printer queue, cancel the job and
resubmit as smaller files.
If the job is in PostScript, ASCII, or TIFF format and the
job status is processing, perform the following:
1.
Hold the job.
2.
Resubmit the job to a draft PostScript printer to determine
if the master is corrupted. If the job prints without
problems, contact the Customer Support Center.
NOTE:
If a job that is known to be without faults has been
submitted and does not print, shut down and restart the
DocuSP software.
If an active job has a status of printing or waiting for the
printer and does not print and there are no faults or
messages displayed, perform the following:
1.
Open the printer door. If a message appears in the faults
and messages frame, then the communication with the
printer is working.
2.
Restart the DocuSP software. If the problem still persists,
contact the Customer Support Center.
Job integrity problems
If the job does not print as expected (missing pages, missing
data, incorrect page orientation, incorrectly ordered sets, job
attribute inconsistencies), perform the following:
1.
Check the job properties to ensure proper programming.
2.
Check for any queue override attributes that may be
conflicting with the job programming.