Xerox 6180N DocuSP Common Controller System Guide - Page 118
TIFF problems, PDF problems - driver for
UPC - 095205425307
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Troubleshooting 8-10 • What client/application was used to create the file? • Was the file recreated and resubmitted with a different driver? What was the result? • Is there a printed PostScript error page, and what errors were listed? • Is the queue faulted, or is it accepting jobs? • Did this file or a similar file print on a previously installed version of the system software? • Will the job print on any other PostScript printers? • Does the PostScript file distill properly using Acrobat Distiller? TIFF problems The following questions may be helpful to ask when trying to isolate a TIFF problem: • Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper? • Did the PostScript error page list the error as Decomposition Task Failed to indicate that the tags and compression formats of this file are not supported? • What type of client and application were used to submit the file? • Can the TIFF image be viewed using any software package? • Does the error page list errors such as image mask, Xeroximage or image to indicate that the FTP transmission of the file has corrupted the TIFF image data? • If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch? • What compression format was used to compress the file? • What dots per inch (dpi) resolution was used or intended for the file? PDF problems The following questions may be helpful to ask when trying to isolate a PDF problem: • Was the PDF created from the original PostScript using the latest version of Adobes PDF Distiller? System Guide