Xerox 6180N DocuSP Common Controller System Guide - Page 117

opt/XRXnps/log/CGAPI.Debug.Log for IPP gateway - driver

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System Guide Troubleshooting 3. If the job is PCL or PostScript, check for job ticket information that may have created a problem with the job. Make changes and resubmit the job. Tray to media mapping problems The JPM logs contain the job attributes that the XPIF library is setting. In cases where the tray to media mapping is not happening as expected, then this log can give clues on how the mapping is being translated into job attributes. /opt/XRXnps/log/JPM.Debug.Log Gateway problems Gateway logs reveal how the data is being received by the system. /opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway) /opt/XRXnps/log/XLP.Debug.Log /opt/XRXnps/log/Socket.Debug.Log PDL problems If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem. Possible questions that may help are the following: • What printer driver was used to create the file? • What application was used to create the file? • Do all applications create this file format? • Have you tried to use a different printer driver? If not, do so to conclude if it also creates problems. • Has the file printed previously on a different printer? • Was the file recreated and resubmitted? • Have you checked to see if the destination queue is accepting files? Were the resources adequate? • Did this file or a similar file print on a previously installed version of the system software? PostScript problems The following questions may be helpful to ask when trying to isolate a PostScript problem: • What printer driver was used to create the file? 8-9

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Troubleshooting
System Guide
8-9
3.
If the job is PCL or PostScript, check for job ticket
information that may have created a problem with the job.
Make changes and resubmit the job.
Tray to media mapping problems
The JPM logs contain the job attributes that the XPIF library
is setting. In cases where the tray to media mapping is not
happening as expected, then this log can give clues on how
the mapping is being translated into job attributes.
/opt/XRXnps/log/JPM.Debug.Log
Gateway problems
Gateway logs reveal how the data is being received by the
system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log
PDL problems
If a problem exists with a PDL job, the System Administrator
can ask the job submitter specific questions to identify the
problem. Possible questions that may help are the following:
•
What printer driver was used to create the file?
•
What application was used to create the file?
•
Do all applications create this file format?
•
Have you tried to use a different printer driver? If not, do
so to conclude if it also creates problems.
•
Has the file printed previously on a different printer?
•
Was the file recreated and resubmitted?
•
Have you checked to see if the destination queue is
accepting files? Were the resources adequate?
•
Did this file or a similar file print on a previously installed
version of the system software?
PostScript problems
The following questions may be helpful to ask when trying to
isolate a PostScript problem:
•
What printer driver was used to create the file?