Xerox 6180N DocuSP Common Controller System Guide - Page 121

Problems when saving a job

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Troubleshooting 4. Submit the job to a draft printer to determine if the master is valid. 5. Check the time on the decomposer that is working on the job. For example, if the job is a PostScript job, type the following in a Terminal Window: ps -ae|grep ps_cdf The system returns a time value along with the process ID of the PostScript decomposers that are running. Wait, then repeat the command. If the time displayed is increasing, then the job is RIPing. For a PCL job, type: ps -ae|grep pcl_cdf For a TIFF job, type: ps -ae|grep tiff_cdf 6. If problems still persist, contact the Customer Support Center. Problems when saving a job If a job was submitted from a client with a save destination, but is not saved, perform the following: 1. Ensure that the banner and error pages are enabled, 2. Submit the job for printing. 3. Check the error page for the words OFFENDING COMMAND. The words after this instruct what to do to fix the file. If there is a problem with a job saved to CD, the administrator uses the following: #cdr -1 lists all the CD writers found in the system. # cdrw -M reports media status. CDRW reports if the media is blank or note its table of contents, the last sessions start address, and the next writable address if the disk is open. System Guide 8-13

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Troubleshooting
System Guide
8-13
4.
Submit the job to a draft printer to determine if the master
is valid.
5.
Check the time on the decomposer that is working on the
job. For example, if the job is a PostScript job, type the
following in a Terminal Window:
ps -ae|grep ps_cdf
The system returns a time value along with the process ID
of the PostScript decomposers that are running. Wait,
then repeat the command. If the time displayed is
increasing, then the job is RIPing.
For a PCL job, type:
ps -ae|grep pcl_cdf
For a TIFF job, type:
ps -ae|grep tiff_cdf
6.
If problems still persist, contact the Customer Support
Center.
Problems when saving a job
If a job was submitted from a client with a save destination,
but is not saved, perform the following:
1.
Ensure that the banner and error pages are enabled,
2.
Submit the job for printing.
3.
Check the error page for the words OFFENDING
COMMAND. The words after this instruct what to do to fix
the file.
If there is a problem with a job saved to CD, the administrator
uses the following:
#cdr -1
lists all the CD writers found in the system.
# cdrw -M
reports media status. CDRW reports if the media
is blank or note its table of contents, the last sessions start
address, and the next writable address if the disk is open.