Xerox 6180N DocuSP Common Controller System Guide - Page 112

Client problems

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Troubleshooting You should see the above since the agent should be inactive most of the time. If you see something other than the above, the agent is not functioning properly. You may take an outload or call Service. Client problems Client problems are handled differently depending on the client platform used. Windows problems A job is submitted from a Windows client and is not received by the printer queue. If the Xerox Document Submission client application does not run properly or the job cannot be submitted to a queue, perform the following: 1. The user must exit the Xerox Document Submission and Windows applications 2. Verify the user is logged on to the appropriate file server. 3. Restart the Xerox Document Submission software at the client workstation. Macintosh problems A job is submitted from a Macintosh client and the printer queues cannot be viewed. If the Macintosh client cannot view any printer queues from the Chooser, perform the following: 1. Verify that the AppleTalk network is up and that there is at least one router on the network. 2. If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway. When a router becomes available, reboot the controller to submit jobs through the AppleTalk gateway. 3. If there is a router on the Apple Talk network, delete the / opt/XRXnps/bin/atports file at the controller and reboot. NOTE: You must be logged in as the root user to delete this file. DigiPath problems A job is submitted from a DigiPath client and does not print. 8-4 System Guide

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Troubleshooting
8-4
System Guide
You should see the above since the agent should be
inactive most of the time. If you see something other than
the above, the agent is not functioning properly. You may
take an outload or call Service.
Client problems
Client problems are handled differently depending on the
client platform used.
Windows problems
A job is submitted from a Windows client and is not received
by the printer queue.
If the Xerox Document Submission client application does not
run properly or the job cannot be submitted to a queue,
perform the following:
1.
The user must exit the Xerox Document Submission and
Windows applications
2.
Verify the user is logged on to the appropriate file server.
3.
Restart the Xerox Document Submission software at the
client workstation.
Macintosh problems
A job is submitted from a Macintosh client and the printer
queues cannot be viewed.
If the Macintosh client cannot view any printer queues from
the Chooser, perform the following:
1.
Verify that the AppleTalk network is up and that there is at
least one router on the network.
2.
If there is no router on the AppleTalk network, jobs cannot
be submitted through the AppleTalk gateway. When a
router becomes available, reboot the controller to submit
jobs through the AppleTalk gateway.
3.
If there is a router on the Apple Talk network, delete the /
opt/XRXnps/bin/atports file at the controller and reboot.
NOTE:
You must be logged in as the root user to delete this
file.
DigiPath problems
A job is submitted from a DigiPath client and does not print.