Xerox 6180N DocuSP Common Controller System Guide - Page 119

Editor problems, Restore password

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Troubleshooting • Does the original PostScript file print correctly? • Will all of the pages of the job open with Adobe Acrobat? • What application and/or PDF software created the PDF file? • With the printers error pages turned on, does the printer produce a PostScript error page? • Has the file been redistilled again using a newer PostScript? • Are all of the document fonts downloaded and included within the job? • What was used to create the PDF? PDF Writer or Adobes PDF Distiller? Editor problems For problems with the Editor, diagnostic and troubleshooting should start with the Editor. The following is the command that validates that the Editor is alive : ps -ef|grep XRXuiEdit The administrator may be able to isolate the problem by monitoring the XRXuiEdit process operations and following these steps: 1. Login as root. 2. Kill XRXuiEdit and GUI process. 3. Copy the updated executable class file over to the system: opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files. 4. Restart the DocuSP GUI using./startGUI command. 5. Verify the /opt/XRXnps/logs/ui_logs from a terminal window to monitor its output message. Restore password To restore the default password if an operator or system administrator forgets the system password, perform the following: 1. Open a terminal window. 2. Logon as the root user by typing su and select Enter. System Guide 8-11

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Troubleshooting
System Guide
8-11
•
Does the original PostScript file print correctly?
•
Will all of the pages of the job open with Adobe Acrobat?
•
What application and/or PDF software created the PDF
file?
•
With the printers error pages turned on, does the printer
produce a PostScript error page?
•
Has the file been redistilled again using a newer
PostScript?
•
Are all of the document fonts downloaded and included
within the job?
•
What was used to create the PDF? PDF Writer or Adobes
PDF Distiller?
Editor problems
For problems with the Editor, diagnostic and troubleshooting
should start with the Editor. The following is the command
that validates that the Editor is alive :
ps -ef|grep XRXuiEdit
The administrator may be able to isolate the problem by
monitoring the XRXuiEdit process operations and following
these steps:
1.
Login as root.
2.
Kill XRXuiEdit and GUI process.
3.
Copy the updated executable class file over to the
system:
opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and
opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.
4.
Restart the DocuSP GUI using./startGUI command.
5.
Verify the /opt/XRXnps/logs/ui_logs from a terminal
window to monitor its output message.
Restore password
To restore the default password if an operator or system
administrator forgets the system password, perform the
following:
1.
Open a terminal window.
2.
Logon as the root user by typing
su
and select Enter.