Xerox 6180N DocuSP Common Controller System Guide - Page 113

GUI problems, opt/XRXnps/XRXservui/data, locale/locale*/resources, ui.mn.config, Tape Client

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System Guide Troubleshooting If the message, Warning: cannot open the file xdms/ filename.gf/filename.tif. Select OK to continue or cancel to stop the print job. is displayed, perform the following: 1. Place the queue to which the DigiPath jobs are being sent on hold. Do this by changing the accept status to no. 2. Wait until all jobs have completed printing. 3. Purge the /var/spool/XRXnps/var/spool/data/xdms directory. GUI problems If any of the modules of the DocuSP do not function or if you cannot use Exit to restart the system, perform the following: • DocuSP icons disappear or do not respond. • If the GUI opens with a black, blank background and the label names of the modules do not appear correctly, perform the following: 1. Determine if the /opt/XRXnps/XRXservui/data/ locale/locale*/resources directory exists. 2. Determine if the /opt/XRXnps/XRXservui/data/ ui.mn.config file exists. 3. If the above files do not exist, set the XAPPLRESDIR environment variable by entering the following: setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/ locale/localeresources NOTE: The Locale is the locale of your server. - en_US for U.S. English - in_UK for U.K. English - fr for French - es for Spanish - de for German - it for Italian - ja for Japanese Tape Client problems Verify that the tcmrpcsvc process is alive: ps -ef | grep tecmrpcsvc Isolate the problem by monitoring the tcmrpcsvc process operations using the following procedure: 8-5

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Troubleshooting
System Guide
8-5
If the message, Warning: cannot open the file xdms/
filename.gf/filename.tif. Select OK to continue or cancel to
stop the print job. is displayed, perform the following:
1.
Place the queue to which the DigiPath jobs are being sent
on hold. Do this by changing the accept status to no.
2.
Wait until all jobs have completed printing.
3.
Purge the /var/spool/XRXnps/var/spool/data/xdms
directory.
GUI problems
If any of the modules of the DocuSP do not function or if you
cannot use Exit to restart the system, perform the following:
•
DocuSP icons disappear or do not respond.
•
If the GUI opens with a black, blank background and the
label names of the modules do not appear correctly,
perform the following:
1.
Determine if the
/opt/XRXnps/XRXservui/data/
locale/locale*/resources
directory exists.
2.
Determine if the
/opt/XRXnps/XRXservui/data/
ui.mn.config
file exists.
3.
If the above files do not exist, set the XAPPLRESDIR
environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/
locale/localeresources
NOTE:
The Locale is the locale of your server.
–
en_US
for U.S. English
–
in_UK
for U.K. English
–
fr
for French
–
es
for Spanish
–
de
for German
–
it
for Italian
–
ja
for Japanese
Tape Client problems
Verify that the tcmrpcsvc process is alive:
ps -ef | grep tecmrpcsvc
Isolate the problem by monitoring the tcmrpcsvc process
operations using the following procedure: