Xerox 6180N DocuSP Common Controller System Guide - Page 128

Properly ejecting a diskette on a DocuSP station, Remote Services

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Troubleshooting Properly ejecting a diskette on a DocuSP station Several problems can arise if you use the eject button on the floppy disk without first selecting Eject in the software. To properly and safely eject a floppy diskette (or other mountable, removable media) perform the following: 1. Select [Setup] and then [Configuration]. The Setup Configuration window displays. 2. Select the Peripherals tab. 3. Right-click on the drive entitled floppy0. 4. From the right-click menu, select [Eject/Unload]. This dismounts the floppy media, and protects the platform from damage caused by attempting to eject the media manually. 5. Select [OK] to close the Removable Media Manager window. 6. Now use the floppy [Eject] button to eject the floppy diskette. Remote Services The DocuSP family will soon provide a host of remote services via DocuSP Remote Services Software. There are several key components to this service suite: • Problem Reporting will allow administrators to send problem data to Xerox Service teams for analysis. This service can also be extended to provide analysis of problems over time to help the customer optimize system use. • Service Requests will allow Xerox service personnel to proactively push automated actions that the Xerox devices would perform to optimize the customers system. • Support Access will enable customers to collaborate in problem solving and share desktops with Xerox Service and Support teams. This would occur in real time by enabling an observe/control view of the system. • Billing will enable Xerox to manage system meter reads in a consistent and timely manner. 8-20 System Guide

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Troubleshooting
8-20
System Guide
Properly ejecting a diskette on a DocuSP station
Several problems can arise if you use the eject button on the
floppy disk without first selecting Eject in the software.
To properly and safely eject a floppy diskette (or other
mountable, removable media) perform the following:
1.
Select [Setup] and then [Configuration]. The Setup
Configuration window displays.
2.
Select the Peripherals tab.
3.
Right-click on the drive entitled floppy0.
4.
From the right-click menu, select [Eject/Unload]. This
dismounts the floppy media, and protects the platform
from damage caused by attempting to eject the media
manually.
5.
Select [OK] to close the Removable Media Manager
window.
6.
Now use the floppy [Eject] button to eject the floppy
diskette.
Remote Services
The DocuSP family will soon provide a host of remote
services via DocuSP Remote Services Software. There are
several key components to this service suite:
•
Problem Reporting will allow administrators to send
problem data to Xerox Service teams for analysis. This
service can also be extended to provide analysis of
problems over time to help the customer optimize system
use.
•
Service Requests will allow Xerox service personnel to
proactively push automated actions that the Xerox
devices would perform to optimize the customers system.
•
Support Access will enable customers to collaborate in
problem solving and share desktops with Xerox Service
and Support teams. This would occur in real time by
enabling an observe/control view of the system.
•
Billing will enable Xerox to manage system meter reads in
a consistent and timely manner.