1996 Chevrolet Monte Carlo Owner's Manual - Page 325

ror warranty repairs during the Complete Vehicle Coverage period in the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. The Roadside Assistance program is available only in the United States and Canada. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Chevroletvoluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle. GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* '$This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations andor to discontinue its participationin this program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 8-7