2013 Lincoln MKZ Owner Manual Printing 2 - Page 248

Customer Assistance GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. Telephone 1-800-521-4140 (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Manuals • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions. In Canada: Mailing address Lincoln Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 Telephone 1-800-387-9333 Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48121 246 MKZ (CC9)