1996 Oldsmobile Aurora Owner's Manual - Page 366

may have with your vehicle can be handled by your selling or servicing retailer. Your retailer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. Oldsmobile has empowered its retailers to make decisions and repair vehicles, and they are eager to If resolve your concern to your complete satisfaction. your concern has not been resolved to your satisfaction, take thefollowing steps: For help outside of the United States and Canada, call the following numbers as appropriate: In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-751-4136 (Spanish) STEP ONE -- Discuss your concern with a member of retailer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the retail facility the General or Manager. STEP TWO -- If after contacting a member of retail facility management, it appears your concern cannot be resolved by the retail facility without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: 1-809-763-13 15 In other overseas locations, call GM North American Export Sales in Canada at: 1-905-644-4112