1996 Oldsmobile Aurora Owner's Manual - Page 370

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the rightto change eligibility limitations and/or to discontinue its participation in this program. Both Oldsmobile andyour Oldsmobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation ariseswhere you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty.To assist in resolving these disagreements, Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINEis an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is availablefree of charge to customers who currentlyown or lease a GM vehicle. Customer If you are not satisfied after following the BBB using Satisfaction Procedure, you may contact the the toll-free telephone number,or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statementof the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.