3Com 3C886 User Guide - Page 87

Symptom, Possible Cause, Solution, Causes, and Solutions

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Evaluating Symptoms and Solutions 87 Table 8 Symptoms, Causes, and Solutions Symptom Clicking "submit" in the LAN Modem's configuration pages does not take you to the next screen (continued) Possible Cause Solution Your Web browser may be Set your browser to use the LAN Modem. configured to use a proxy server. For internet Explorer: 1 From within Explorer, choose View and Internet Options. 2 Select the Connection tab. 3 Under the Proxy Server header, uncheck the box labeled Accessing the Internet using a proxy server. For Netscape: 1 From within Netscape, choose Edit and select Preferences. 2 Double click Advanced and click Proxies. 3 Check the box labeled Direct connection to the Internet. There is a configuration problem. Reset the 56K LAN Modem to the factory default setting. Refer to "Resetting the 56K LAN Modem to a Factory Default Setting" for assistance. The wrong cable may be Make sure you are using the 8-pin to 8-pin cable connected to the LAN port on the labeled Ethernet that was provided with your 56K LAN 56K modem and your PC. Modem. If you are using another 10BASE-T Ethernet cable, it must be a straight-through cable. Web browser may not be set to a default start page Enter a default URL from within your Web browser. If you are using Internet Explorer, launch your Web browser. From the View menu, select Internet Options. Enter an address in the Home page address field, such as http://www.3com.com. If you are using Netscape, launch your Web browser. From the Options menu, select General Preferences. From Browser Starts With, select Home Page Location and then enter a URL such as http://www.3com.com. A statically configured workstation has caused the LAN Modem to change its factory default IP address to match the gateway of the workstation. You must use the new LAN Modem IP address to access the LAN Modem. For Windows 95/98/NT: 1 Open the Network control panel. 2 Select TCP/IP and click on Properties. 3 Note the IP address of the first Gateway entry. Make sure that the first DNS entry matches this IP address. 4 Enter this IP address as the URL in your Web browser. Make sure that the Gateway and DNS server configured on all of your LAN's workstations match this IP address. JavaScript may not be enabled in Enable JavaScript via your Web browser's configuration your Web browser. options.

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Evaluating Symptoms and Solutions
87
Your Web browser may be
configured to use a proxy server.
Set your browser to use the LAN Modem.
For internet Explorer:
1
From within Explorer, choose
View
and
Internet
Options
.
2
Select the
Connection
tab.
3
Under the
Proxy Server
header, uncheck the box
labeled
Accessing the Internet using a proxy server.
For Netscape:
1
From within Netscape, choose
Edit
and select
Preferences.
2
Double click
Advanced
and click
Proxies
.
3
Check the box labeled
Direct connection to the
Internet.
There is a configuration problem.
Reset the 56K LAN Modem to the factory default
setting. Refer to “Resetting the 56K LAN Modem to a
Factory Default Setting” for assistance.
The wrong cable may be
connected to the LAN port on the
56K modem and your PC.
Make sure you are using the 8-pin to 8-pin cable
labeled Ethernet that was provided with your 56K LAN
Modem. If you are using another 10BASE-T Ethernet
cable, it must be a straight-through cable.
Web browser may not be set to a
default start page
Enter a default URL from within your Web browser.
If you are using Internet Explorer, launch your Web
browser. From the
View
menu, select
Internet
Options
.
Enter an address in the Home page address field, such
as
If you are using Netscape, launch your Web browser.
From the
Options
menu, select
General Preferences
.
From Browser Starts With, select
Home Page Location
and then enter a URL such as
.
A statically configured
workstation has caused the LAN
Modem to change its factory
default IP address to match the
gateway of the workstation.
You must use the new LAN Modem IP address to
access the LAN Modem.
For Windows 95/98/NT:
1
Open the Network control panel.
2
Select
TCP/IP
and click on
Properties.
3
Note the IP address of the first Gateway entry.
Make sure that the first DNS entry matches this IP
address.
4
Enter this IP address as the URL in your Web
browser.
Make sure that the Gateway and DNS server
configured on all of your LAN’s workstations match
this IP address.
Clicking “submit” in the LAN
Modem’s configuration pages
does not take you to the next
screen
JavaScript may not be enabled in
your Web browser.
Enable JavaScript via your Web browser’s configuration
options.
(continued)
Table 8
Symptoms, Causes, and Solutions
Symptom
Possible Cause
Solution