3Com 3C886 User Guide - Page 90
Finding More Information, Contacting Technical Support, Downloading Firmware to Your 56K LAN Modem
UPC - 662705169279
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90 CHAPTER 8: TROUBLESHOOTING AND MAINTENANCE Finding More Information For more information about the 56K LAN Modem, such as frequently asked questions and specific technical notes, go to the following URL, http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.htmlnd then bookmark this site for quick and easy access. If you are using the 56K LAN Modem custom browser, click Updates from the menu bar. Contacting Technical Support Refer to the technical support card that was included with your LAN Modem to locate the technical support telephone number for your location. Downloading Firmware to Your 56K LAN Modem Your 56K LAN Modem has been designed to be user-upgradable. The latest firmware for your 56K LAN Modem is available at http://www.remoteaccess.3com.com/support/docs/lanmodem/welcome.html. Refer to the Readme file at the same location for instructions about how to download firmware. Resetting the 56K LAN Modem to a Factory Default Setting There are two types of resets you can perform, a normal reset and a factory reset. s A normal reset will leave all user-entered configuration parameters unchanged. Any active calls, however, will be terminated. s A factory reset restores the 56K LAN Modem configuration to the factory default settings listed in Appendix C. All user-entered parameters are lost. To reset the 56K LAN Modem, do the following. 1 From the 56K LAN Modem's home page, select Maintenance. 2 Select the type of reset you would like to perform, normal or factory. Resetting the 56K LAN Modem to the Factory Defaults If you are unable to access the LAN Modem's main page because your computer cannot communicate with the LAN Modem, you can restore the LAN Modem to the factory default settings using the reset switch located on the unit's back panel. To reset the LAN Modem using the reset switch, do the following. s Press and continue to hold in the reset button located on the back of the unit. (You must continuously hold the reset button through three cycles of LED flashing: Reset, Firmware Download mode, and Factory Default Reset.) s After approximately ten seconds, the ALERT LED will begin to flash. This first cycle indicates that the unit has been reset. This first reset is similar to a power-cycle of the unit. In this case all user-entered information is maintained. s The second cycle of ALERT LED flashing indicates that the unit has entered firmware download mode. s After the ALERT LED has flashed for the third cycle, you have successfully reset the LAN Modem back to factory defaults. s Release the reset button. The LAN Modem reinitializes itself, and is reset back to the factory defaults. All user-entered information will be erased. s Restart your computer. s Launch your Web browser.