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Aastra 5370ip User Manual Aastra 5370/5370ip for Aastra 400 - Page 35

Answering call waiting

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Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Deflect ☛ Reject End call Answering the call: Press the Answer Foxkey. ➔The first call party is put on hold. You are now connected with the party who initiated the call waiting. Note: For more detailed information on how to broker between callers or set up a conference, please refer to the Chapters "Brokering between an enquiry call party and your call partner", page 39 and "Making a conference call", page 39 respectively. Deflect call: Press the Deflect Foxkey. Enter the user's phone number and confirm with the Ok Foxkey. ➔Call-waiting party is put through. Note: You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. Rejecting the call: Press the Reject Foxkey or the End key. ➔You remain connected with your original call partner. Depending on the sys- tem configuration the call-waiting party hears the busy tone or he is forwarded to a preconfigured destination. Ending a current call: Press the End call Foxkey. ➔The first call is terminated. You are now connected with the party who initiated the call waiting. eud-1281/1.0 - R1.0 - 12.2010 35

Section	Page
Aastra 5370/5370ip	1
eud-1281/1.0 - R1.0 - 12.2010	9
Content	10
Dialling and phoning	12
Answering calls	13
Answering a call	13
Ending a call	14
Making calls	15
Dialling with the phone number	15
Dialling with redial	16
Using your phone in open listening mode	16
Using your phone in hands-free mode	17
Muting the microphone	17
Using a headset	18
Using the display and operating elements	19
Display	20
Display symbols and display text	20
Keys	21
Using the Foxkey	21
Using the Aastra M535 expansion key module	21
Input	22
Digit keys	22
Enters digits	22
Enter the letters	22
Switching between upper and lower case	23
Correcting your input	23
Moving the Cursor	23
Menu-guided navigation	24
Accessing the menu	24
Using the Navigation key	24
Undoing actions	24
Other navigation possibilities	25
Resetting activated features	25
Signals	25
Indicator LED signals	25
Supplementary features	26
Making and answering calls	27
Dialling by name (Quickdial)	27
Dialling from the phone book	28
Dialling from external phone books	29
Dialling from the call list of unanswered calls	30
Dialling from the call list of answered calls	30
Dialling with redial	31
Selecting with configurable Foxkey	32
Dialling with a configurable key	32
Requesting a callback	33
To answer the callback request	34
Call waiting on an internal user	34
Answering call waiting	35
Starting an announcement	36
Receiving an announcement	36
Private call with PIN	37
Using functions while in a call	38
Enquiry call during a call	38
Brokering between an enquiry call party and your call partner	39
Making a conference call	39
Transferring a call partner	40
Parking a call partner	41
Organising absences from the desk	42
Organizing absences using the Absence key	42
Forwarding calls (Call forwarding)	44
Forwarding a Call on No Reply (CFNR)	45
Forwarding to voice mail	46
Forwarding to a message	47
Locking your phone	48
Unlocking your phone	49
Functions for special situations	50
Function selection for configurable key	50
Deflect a call during the ringing phase	52
Reject a call during the ringing phase	53
Listening to voice mail	53
Send text messages	54
Read Text Messages	55
Picking up a call	55
Activating/deactivating DTMF mode	56
Making a call on a third-party phone	57
Paging an internal user using the general bell	58
Answering a general bell	59
Activating/deactivating a discreet ring	59
Suppressing your call number from your called party's terminal display	60
Tracking a malicious call	60
Activating personal call routing	61
Activating ring alone	62
Silent intrusion	62
Free seating	63
Setting functions by remote control	65
Organisation within the team	66
Using the Team key	66
Calling a team partner	66
Substituting for a team partner	67
Starting an announcement to a team partner	67
Line keys	68
Answering a call on a Line key	68
Making calls using the Line key	69
Park call on Line key	70
Switching active lines	70
Personalizing your phone	71
Display	72
Setting the display	72
Setting the Aastra M535 display	72
Setting the ringing properties (Audio)	73
Setting the ringing volume during ringing	73
Setting the volume during a call	73
Setting the ringing properties	74
Hands-free and headset settings	75
Automatic hands-free mode	75
To activate headset operation	76
General settings	77
Selecting the language	77
Configuring the DTMF mode	77
Changing the PIN	78
Enter the display text for the idle state	78
Activating screensaver (only Aastra 5370ip)	79
Identifying the communication system	80
Local IP settings (Aastra 5370ip)	80
Protection settings	81
Activating protection against call types	81
Phone Book Management	82
Creating a new phone book entry	82
Editing or deleting a phone book entry	83
Storing the phone number in the phone book from the call list	83
Configuring voice mail	84
Managing personal greeting	84
Configuring presence	85
Configuring keys	86
Available keys	86
Store a phone number under a key – number key	87
Store a function under a key – function key	88
Store a team partner under a key – team key	89
Clearing a key	90
Configuring Line Keys	90
Setting the Response of a Line Key	90
Formulating functions	92
Function commands	92
*/# Procedures	93
Installation and first-time operation	94
Equipment provided	95
Options	96
Setting up and mounting the phone	97
Setting the phone up as a desk phone	97
Wall mounting	98
Dismantling	99
Connect Aastra 5370	100
Connections	100
Connecting your phone to the system	100
Logging your phone on	100
Connect Aastra 5370ip	101
IP connections	101
Connecting your phone to the LAN	102
Connecting your PC to the LAN	102
Connecting the power supply	103
Logging the IP phone	103
Aastra M530/Aastra M535 expansion key module (optional)	104
Connections	104
Connecting the Aastra M530/Aastra M535 expansion key module	105
Labelling the Aastra M530 expansion key module	106
Further information	107
Troubleshooting	108
Malfunctions	108
Declaration Open Source Software (Aastra 5370ip).	109
About Open Source Software	109
Index	110
A	110
B	110
C	110
D	110
E	111
F	111
G	111
H	111
I	111
K	111
L	111
M	111
N	111
O	112
P	112
Q	112
R	112
S	112
T	112
U	112
V	112
W	112