Adaptec 1405 User Guide - Page 42

Troubleshooting Checklist, SATA/SAS Controller Features, Installing the SATA/SAS Controller

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Chapter 9: Solving Problems l 42 Troubleshooting Checklist If you encounter difficulties installing or using the SATA/SAS controller, check these items first: ● With your computer powered off, check the connections to each disk device, the power supply, the LED connector, and so on. ● Try disconnecting and reconnecting devices from the SATA/SAS controller. ● Check if the SATA/SAS controller is installed in a compatible expansion slot. To doublecheck the bus compatibility of your controller, see SATA/SAS Controller Features on page 12. To double-check the PCIe slot compatibility of your system/motherboard, refer to the system's documentation. ● Ensure that the SATA/SAS controller is firmly seated and secured in the PCIe expansion slot. ● If the SATA/SAS controller is not detected during system boot, try installing it in a different expansion slot. See Installing the SATA/SAS Controller on page 18 for instructions. ● Did the driver install correctly? ● If you are still unable to resolve a problem, you can find additional troubleshooting information and direction on the Adaptec Web site at www.adaptec.com and the Adaptec Support Knowledgebase at ask.adaptec.com.

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Chapter 9: Solving Problems
l 42
Troubleshooting Checklist
If you encounter difficulties installing or using the SATA/SAS controller, check these items first:
●
With your computer powered off, check the connections to each disk device, the power
supply, the LED connector, and so on.
●
Try disconnecting and reconnecting devices from the SATA/SAS controller.
●
Check if the SATA/SAS controller is installed in a compatible expansion slot. To double-
check the bus compatibility of your controller, see
SATA/SAS Controller Features
on page
12
. To double-check the PCIe slot compatibility of your system/motherboard, refer to the
system's documentation.
●
Ensure that the SATA/SAS controller is firmly seated and secured in the PCIe expansion
slot.
●
If the SATA/SAS controller is not detected during system boot, try installing it in a different
expansion slot. See
Installing the SATA/SAS Controller
on page 18
for instructions.
●
Did the driver install correctly?
●
If you are still unable to resolve a problem, you can find additional troubleshooting
information and direction on the Adaptec Web site at
www.adaptec.com
and the Adaptec
Support Knowledgebase at
ask.adaptec.com
.