Adobe 38043740 User Guide - Page 99

Troubleshooting

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95 Chapter 8: Troubleshooting If you encounter any of the common installation problems, you may be able to resolve the issue by following the steps indicated for that issue.. Contents Common installation problems 95 Data source problems 99 Migration problems 100 J2EE configuration problems 101 Postinstallation problems 102 Uninstall problems 103 Common installation problems Spaces in the TEMP or TMP environment variables (Windows only) Problem: A space in the path of the TMP or TEMP environment variables in Windows causes the installer to abort after extracting from the archive. Solution: Change the TEMP or TMP environment variable so it does not include spaces. Incomplete download Problem: InstallAnywhere displays a message to choose another install location. No matter what location you choose, the install doesn't succeed. Solution: Ensure that you downloaded the complete installation file; if not, download the file again.

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95
Chapter 8: Troubleshooting
If you encounter any of the common installation problems, you may be able to resolve the issue by following the
steps indicated for that issue..
Contents
Common installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Data source problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Migration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
J2EE configuration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Postinstallation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Uninstall problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Common installation problems
Spaces in the TEMP or TMP environment variables (Windows only)
Problem:
A space in the path of the TMP or TEMP environment variables in Windows causes the installer to abort after
extracting from the archive.
Solution:
Change the TEMP or TMP environment variable so it does not include spaces.
Incomplete download
Problem:
InstallAnywhere displays a message to choose another install location. No matter what location you choose, the
install doesn’t succeed.
Solution:
Ensure that you downloaded the complete installation file; if not, download the file again.