Adobe 65015459 User Guide - Page 239

ADOBE CONTRIBUTE CS3 233 User Guide Note: If you enter a user name and password many times without successfully logging in to the server, the FTP server may be configured to reject all future attempts. If this appears to be the case, you may need to exit the application and attempt to log in again or contact your administrator to unlock the account if it has been locked. Problems editing a page The following sections describe problems you may encounter when editing a page: • "Edit Page button is not visible" on page 233 • "Edit button is disabled" on page 233 • "Clicking the Edit button displays an error message" on page 234 • "Clicking Edit Page displays a different page" on page 234 Edit Page button is not visible If the Edit Page button is not visible for a page you browse to, ensure that you have a connection to that website, and that you have permission to edit the displayed page. For more information, see the following sections: • "Creating a website connection" on page 183 • "Setting folder and file access settings" on page 218 If the website has alternate web addresses (for example, you are browsing to the page using an IP address instead of the website's DNS name), you may need to configure Contribute to recognize these addresses. For more information, see "Specifying alternative website addresses" on page 197. You might be experiencing a network or server abnormality. Try refreshing the page or using the Back and Forward buttons to navigate to the page a second time. Edit button is disabled There are several reasons why the Edit button may be disabled for a certain page: • When you browse to a page, Contribute checks whether you have permission to edit that page on the website. Depending on network traffic and server response, this can take a few moments (during this time, the Edit Page button is dimmed). • The page may be locked for editing by another user. Contribute should display a message that the file is locked and provide the contact information for the user who is editing the file. In some instances, you may need to remove a lock file to allow access to the page. For more information, see "You need to override a file checkout" on page 239. • The user may not have write permission to either the server, the folder containing the web page, or the page. To learn how to check the server's folder permissions, see the documentation supplied with the server operating system. • The specified URL may point to a directory listing, and not to a specific page. Click a page to display it, and navigate to the page you want to edit. • When you go to a website, Contribute lists the directory's contents if no index file is there. Click a page to display it, and navigate to the page you want to edit. • The file type may not be editable by Contribute.