Arlo Pro 3 User Manual - Page 70

Can’t see video streams in a browser, WiFi signal interference

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Pro 3 Wire-Free Security Camera System • Away mode isn't triggered when you leave because an extra mobile device that's enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 40. • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 39. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app. • Geofencing for your mobile device on your friend's Arlo account isn't working. If you're a friend on someone else's Arlo account, your mobile device can only change Home/Away modes if the Arlo account owner does the following: • Turn on the Allow Access Rights setting. See Grant access to friends on page 52. • Set your device as an Enabled Device in Geofencing settings. See Enable or disable geofencing for friends' mobile devices on page 41. Still experiencing issues with geofencing? Contact Arlo Customer Support. Can't see video streams in a browser The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser. Make sure that your browser isn't blocking the plug-in and that you're using the latest version of Adobe Flash. Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router. To troubleshoot problems with the video stream, check for the conditions in these sections: WiFi signal interference on page 70, Out of range on page 71 and Low battery on page 71. WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your SmartHub and cameras. Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the SmartHub, and allow at least 6½ feet (2 meters) between cameras to prevent WiFi signals between the devices from interfering with each other. FAQs and Troubleshooting 70 User Manual

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70
FAQs and Troubleshooting
Pro 3 Wire-Free Security Camera System
User Manual
•
Away mode isn’t triggered when you leave because an extra mobile device
that’s enabled for geofencing is still in the Device Location. See
Geofencing with
multiple mobile devices
on page 40.
•
Geofencing stopped working because the location sharing settings for a mobile
device changed. See
Prepare your mobile device for geofencing
on page 39.
•
A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as
Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable
any apps that suppress the Arlo app.
•
Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only
change Home/Away modes if the Arlo account owner does the following:
•
Turn on the Allow Access Rights setting. See
Grant access to friends
on page
52.
•
Set your device as an Enabled Device in Geofencing settings. See
Enable or
disable geofencing for friends’ mobile devices
on page 41.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a
browser. Make sure that your browser isn’t blocking the plug-in and that you’re using
the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that
Arlo can stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in these
sections:
WiFi signal interference
on page 70,
Out of range
on page 71 and
Low
battery
on page 71.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks, WiFi
devices, and transmitted frequencies in the area where you place your SmartHub and
cameras.
Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the
SmartHub, and allow at least 6½ feet (2 meters) between cameras to prevent WiFi
signals between the devices from interfering with each other.