Arlo Pro 3 User Manual - Page 71

Not receiving push notifications, Out of range, Low battery, Check the rules for armed modes

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Pro 3 Wire-Free Security Camera System Out of range Make sure that your camera is no farther than 300 feet (90 meters) from the SmartHub. The range might be less if metal objects or thick walls and ceilings are between a camera and the SmartHub. Make sure that your cameras display three or four bars of signal strength in the area where you intend to install them. The cameras can work when signal strength is at one or two bars, but they might go out of range intermittently due to fluctuations in the environment. Low battery A low battery can cause the camera to stream intermittently. It's time to recharge the battery or change it when the battery level is down to two bars on the Arlo app Devices page. Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app. You receive Arlo alerts even if your device is sleeping. Check the rules for armed modes Check the rules in your modes. Make sure that push notification is enabled in the Armed mode or in a custom mode if you created one. 1. Open the Arlo app. 2. Tap the Mode button. 3. Select the SmartHub. A list of modes displays. 4. Tap Edit next to Armed. 5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save. FAQs and Troubleshooting 71 User Manual

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71
FAQs and Troubleshooting
Pro 3 Wire-Free Security Camera System
User Manual
Out of range
Make sure that your camera is no farther than 300 feet (90 meters) from the SmartHub.
The range might be less if metal objects or thick walls and ceilings are between a
camera and the SmartHub.
Make sure that your cameras display three or four bars of signal strength in the area
where you intend to install them. The cameras can work when signal strength is at one
or two bars, but they might go out of range intermittently due to fluctuations in the
environment.
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge
the battery or change it when the battery level is down to two bars on the Arlo app
Devices page.
Not receiving push notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device.
Arlo registers your device for push notification when you log in. If you
used the logout option instead of simply exiting the app, you must log back in to the
app. You receive Arlo alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the
Armed mode or in a custom mode if you created one.
1. Open the Arlo app.
2. Tap the
Mode
button.
3. Select the SmartHub.
A list of modes displays.
4. Tap
Edit
next to Armed.
5. Tap
Edit
next to the rule.
6. Under Alert, make sure that the
Push Notification
check box is selected.
7. If you made changes, tap
Save
.