Arlo Pro 3 User Manual - Page 72

Arlo Smart Alarm Detection isn’t working, Check the Arlo app notification settings on an Android

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Pro 3 Wire-Free Security Camera System Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure that Allow Notification is selected. Check the Arlo app notification settings on an Android device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. 3. Make sure that the Show Notifications setting is selected. If you said no to push notifications at installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications. For iOS apps, after you respond to this alert, it isn't presented again unless the device is restored to factory settings or the app is uninstalled for at least a day. If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and allow notifications. If you don't want to wait a day before you reinstall the app, you can use the system clock on your device to simulate a day. Set the system clock forward a day or more, turn your device off, and then turn the device back on. After you reinstall the app, return the system clock to the correct setting. Arlo Smart Alarm Detection isn't working Alarm Detection notifies you in your Arlo app when a smoke or carbon monoxide (CO) detector's alarm is activated. You need an Arlo Smart subscription to use this feature (see Detect audio alarms with your Pro 3 Camera on page 43). Your camera might not detect an alarm in the following situations: • Your alarm doesn't emit a T3 or T4 alarm pattern. • Multiple overlapping alarms occur. FAQs and Troubleshooting 72 User Manual

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72
FAQs and Troubleshooting
Pro 3 Wire-Free Security Camera System
User Manual
Check the Arlo app notification settings on an iOS device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app
push notifications can be disabled on iOS and Android devices.
1. Tap the
Settings
icon for your iOS device.
2. Tap
Notifications > Arlo
.
3. Make sure that
Allow Notification
is selected.
Check the Arlo app notification settings on an Android
device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app
push notifications can be disabled on iOS and Android devices.
1. Tap the
Settings
icon for your Android device.
2. Tap
Application Manager > Arlo
.
3. Make sure that the
Show Notifications
setting is selected.
If you said no to push notifications at installation
When you install the Arlo app for the first time, to receive alerts, you must select
Allow
when asked if you want Arlo to send you push notifications.
For iOS apps,
after you respond to this alert, it isn’t presented again unless the device is restored to
factory settings or the app is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it,
and allow notifications. If you don’t want to wait a day before you reinstall the app,
you can use the system clock on your device to simulate a day. Set the system clock
forward a day or more, turn your device off, and then turn the device back on. After
you reinstall the app, return the system clock to the correct setting.
Arlo Smart Alarm Detection isn’t working
Alarm Detection notifies you in your Arlo app when a smoke or carbon monoxide
(CO) detector’s alarm is activated. You need an Arlo Smart subscription to use this
feature (see
Detect audio alarms with your Pro 3 Camera
on page 43).
Your camera might not detect an alarm in the following situations:
•
Your alarm doesn’t emit a T3 or T4 alarm pattern.
•
Multiple overlapping alarms occur.