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Blackberry 8900 User Guide - Page 267

Wi-Fi diagnostic reports, I cannot run or submit a diagnostic report

UPC - 882688472627

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User Guide Wi-Fi diagnostic reports I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a WiFi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Submit a Wi-Fi diagnostic report 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Email Report or PIN Report. Include advanced data in Wi-Fi diagnostic reports 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Change the Display Mode field to Advanced. 9. Press the Menu key. 265

Section	Page
Shortcuts	11
BlackBerry basics shortcuts	11
Phone shortcuts	11
Message shortcuts	11
Attachment shortcuts	12
Camera and video camera shortcuts	13
Media shortcuts	13
Browser shortcuts	13
Calendar shortcuts	14
Typing shortcuts	14
Search shortcuts	15
Map shortcuts	15
Phone	17
Phone basics	17
Emergency calls	19
Volume	19
Voice mail	20
Speed dial	21
Voice dialing	21
Conference calls	23
Call logs	25
Call waiting	26
Call forwarding	26
Call blocking	28
Fixed dialing	29
Smart dialing	30
TTY support	31
Multiple phone numbers	32
Phone options	32
Phone shortcuts	34
Phone troubleshooting	34
Messages	37
Message basics	37
Email messages	42
PIN messages	49
SMS text messages	50
MMS messages	53
Message list options	56
Message shortcuts	60
S/MIME-protected messages	61
PGP protected messages	67
Message troubleshooting	72
Attachments	77
Attachment basics	77
Document attachments	79
Spreadsheet attachments	79
Media attachments	80
Presentation attachments	81
vCard contact attachments	82
Attachment shortcuts	82
Attachment troubleshooting	83
Camera and video camera	85
Take a picture	85
Pan a picture	85
Zoom in to or out from a picture	85
Record a video	85
Camera and video camera options	86
Camera and video camera shortcuts	87
Camera and video camera troubleshooting	88
Media	89
Transferring and downloading media files	89
Playing media files and recording voice notes	91
Managing media files	93
Viewing pictures	96
Managing pictures	98
Media card and mass storage mode options	99
Media shortcuts	100
Media troubleshooting	101
Browser	103
Browser basics	103
Browser bookmarks	106
Web feeds	108
Browser options	110
Browser security	113
Browser push	115
Browser shortcuts	116
Browser troubleshooting	117
Date, time, and alarm	119
Set the date and time	119
Get the date and time from the wireless network automatically	119
Change what appears on the display when your device is charging	119
Change the clock face	120
Display a second time zone	120
Turn on bedside clock mode	120
Set options for bedside clock mode	120
Turn on the alarm	121
Silence the alarm	121
Change alarm notification options	121
Use the stopwatch	121
Set the timer	121
Change timer notification options	122
Date, time, and alarm troubleshooting	122
Personal organizer	123
Contacts	123
Calendar	129
Tasks	139
Memos	142
Categories	143
Calculator	144
Notification profiles	147
Notification basics	147
LED notification	149
Custom notification	150
Notification profile troubleshooting	152
Typing	153
Typing basics	153
Typing input methods	154
Spelling checker	156
Custom dictionary	158
AutoText	159
Typing shortcuts	160
Typing troubleshooting	161
Language	163
Change the display language	163
Add a display language	163
Delete a display language	163
About typing input languages	163
Change the typing input language	163
Switch typing input methods	163
Change the input options for SureType technology	164
Change the voice dialing language	164
Use a shortcut to switch typing input languages while you type	164
Change the shortcut for switching typing input languages	164
Turn off the shortcut for switching typing input languages	165
Change the display options for contacts	165
Language troubleshooting	165
Display and keyboard	167
Backlighting	167
Display options	167
Keyboard options	169
Themes	170
Accessibility options	171
Display troubleshooting	171
Search	173
Messages, attachments, and web pages	173
Organizer data	175
Search shortcuts	176
Synchronization	177
About synchronization	177
Reconcile email messages over the wireless network	177
Delete email messages over the wireless network	177
Prerequisites: Synchronizing organizer data over the wireless network	178
Synchronize organizer data over the wireless network	178
About synchronization conflicts	178
Manage email reconciliation conflicts	178
Manage data synchronization conflicts	179
About backing up and restoring device data	179
Prerequisites: Restoring data over the wireless network	179
Delete all device data	179
Empty the deleted items folder on your computer from your device	179
Synchronization troubleshooting	180
Bluetooth technology	183
Bluetooth technology basics	183
Bluetooth technology options	185
Bluetooth technology troubleshooting	188
GPS technology	191
About GPS technology	191
Get your GPS location	191
Turn off location aiding	191
GPS technology troubleshooting	191
Maps	193
Map basics	193
Navigation	195
Maps bookmarks	195
Map options	196
Map shortcuts	198
Maps troubleshooting	198
BlackBerry Messenger	201
Contacts	201
Groups	202
Conversations	203
Availability	206
Applications	209
Switch applications	209
Add an application	209
View properties for an application	209
Delete a third-party application	209
Receive a device password prompt before you add an application	209
View the size of an application database	210
About updating the BlackBerry Device Software	210
Prerequisites: Updating the BlackBerry Device Software over the wireless network	210
Update the BlackBerry Device Software	210
Return to the previous version of the BlackBerry Device Software	211
Delete the previous version of the BlackBerry Device Software	211
Application troubleshooting	211
Wireless network coverage	213
Find information about wireless coverage indicators	213
Turn off a wireless connection	213
Network connection indicators	213
Turn on wireless coverage notification	214
About the preferred wireless network list	214
Add a wireless network to the preferred wireless network list	214
Change the order of preferred wireless networks	215
Delete a wireless network from the preferred wireless network list	215
Turn off data service	215
About roaming	216
Switch wireless networks manually	216
Verify the status of network connections and services	216
Wi-Fi connection settings	216
Advanced Wi-Fi connection settings	219
UMA connection settings	222
Wireless network coverage troubleshooting	222
Power, battery, and memory	225
Turn off your device	225
Set your device to turn on and turn off automatically	225
Reset the device	225
Check the battery power level	225
Extend battery life	225
Format the device memory or a media card	226
View the amount of available memory	226
Best practice: Optimizing your device performance	226
SIM card	229
About the SIM card phone book	229
Add a contact to your SIM card	229
Copy contacts from your SIM card to your contact list	229
Copy a contact from your contact list to your SIM card	229
Change a SIM card contact	230
Delete a SIM card contact	230
Store SMS text messages on your SIM card	230
About SIM card security	230
Protect your SIM card with a PIN code	230
Change the SIM card PIN code	231
Change the display name for a phone number	231
Security	233
Security basics	233
Password keeper	234
Encryption	236
Memory cleaning	238
Certificates	239
PGP keys	245
Certificate servers	250
Key stores	252
Smart cards	254
Software tokens	257
VPN settings	257
About security self-tests	259
Verify security software	259
Third-party application control	259
Security troubleshooting	262
Service books and diagnostic reports	265
Service books	265
Diagnostic reports	265
Wi-Fi diagnostic reports	267
BrickBreaker	269
About BrickBreaker	269
BrickBreaker capsules	269
BrickBreaker scoring	270
Play BrickBreaker	270
Adjust the volume	270
Set the paddle speed	270
Submit a score to the BrickBreaker high score web site	270
Check the high scores on the BrickBreaker web site	271
Glossary	273