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Brother International HL-3400CN Network Users Manual - English - Page 141

Intermittent Problems

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CHAPTER 13 TROUBLESHOOTING Intermittent Problems If the print server and printer start up OK, but you intermittently have problems printing, check the following: 1. If you can print small jobs but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer and the latest printer driver installed on your computer. The latest Brother printer drivers can be downloaded from www.brother.com. 2. Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems. 13-5

Section	Page
TABLE OF CONTENTS	4
IMPORTANT INFORMATION: REGULATIONS	14
CHAPTER 1 Unix Printing: Printing from Unix/Linux using TCP/IP	16
Overview	16
TCP/IP	17
General TCP/IP UNIX Host Configuration	18
Linux Configuration	21
HP/UX Configuration	22
IBM RS/6000 AIX Configuration	23
Sun Solaris 2.x Configuration	24
SCO UNIX Configuration	25
DEC TCP/IP Servers for VMS(UCX)	26
TGV's Multinet	26
Wollongong's PATHWAY	26
IBM/AS4000	26
Other Systems	27
Other Sources of Information	28
CHAPTER 2 TCP/IP Printing: Printing from Windows NT or Windows 2000/LAN Server and Warp Server	29
Overview	29
Windows NT 3.5x/NT 4.0/2000 (TCP/IP) Configuration	30
Windows 2000 Printing (Printer Driver not yet installed)	31
Standard TCP/IP Port Printing	31
IPP Printing from Windows 2000 Clients	32
IPP printing from Windows 95/98/Me Clients	32
Windows 2000 Printing (Printer Driver already installed)	32
Windows NT 4.0 Printing	33
Windows NT 4.0 Printing (Printer Driver not yet installed)	34
Windows NT 4.0 Printing (Printer Driver already installed)	35
Windows NT 3.5x Printing	36
Windows NT 3.5x Printing (Printer Driver not yet installed)	36
LAN Server, OS/2 Warp Server Configuration	37
Server Configuration	37
Configuration of an OS/2 Server	37
Other Sources of Information	39
CHAPTER 3 Peer to Peer Printing: How to Print in a Windows 95/98/Me Peer to Peer network	40
Overview	40
TCP/IP Printing	41
Installing the Brother Peer to Peer Software	42
Associating to the printer	43
Adding a Second Brother LPR Port	43
Other Sources of Information	44
CHAPTER 4 NetBIOS Peer to Peer Printing:How to Printing using NetBIOS on Windows95/98/Me/NT/2000,LAN Server and OS/2 Warp Server	45
Overview	45
Print Server Configuration	46
Changing the workgroup/domain name using TELNET or BRCONFIG or a web browser	47
NetBIOS Port Monitor for Windows 95/98/Me, NT4.0/2000	48
Installing the Brother NetBIOS Port Monitor	48
Associating the printer	50
Windows 95/98/Me	50
Windows NT4.0/2000	50
Adding a Second NetBIOS Print Port	51
Windows 95/98/Me	51
Windows NT4.0/2000	51
LAN Server/OS/2 Warp Server Configuration	52
Server Configuration:	52
Workstation Configuration:	52
Other Sources of Information	53
CHAPTER 5 How to Configure Internet Printing for Windows 95/98/Me NT 4.0/Windows 2000: Internet Printing Installation	54
Overview	54
Brother Internet Print General Information	55
Brother Internet Print Configuring the Brother Print Server	56
Print Server Configuration Checklist	56
Brother Internet Print Using BRAdmin to Configure the Print Server	57
Brother Internet Print Using a Web Browser to configure the Print Server	59
Brother Internet Print Using TELNET to Configure the Print Server	60
Brother Internet Print Installing the BIP software on Windows 95/98/Me/NT4.0	61
Setup from CD-ROM	61
Adding a Second Brother Internet Port	64
Windows 2000 IPP Printing	65
Specifying a different URL	66
Other Sources of Information	67
CHAPTER 6 Novell NetWare Printing: How to configure Novell NetWare Printing	68
Overview	68
General Information	69
Creating a NDPS Printer Using NWADMIN for NetWare5	70
NDPS Manager	70
NDPS Broker	70
Creating a Printer Agent	71
Configuring Netware 3 and NetWare 4 systems	72
Configuring the Brother Print Server (Queue Server Mode in Bindery emulation mode) using BRAdmin	73
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using BRAdmin	74
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using Novell NWADMIN and BRAdmin	75
Configuring the Brother Print Server (Remote Server Mode in NDS mode) using Novell NWAdmin and BRAdmin	77
Configuring the Brother Print Server (Queue Server Mode in Bindery emulation mode) using PCONSOLE and BRCONFIG	79
Configuring the Brother Print Server (Queue Server Mode in NDS mode) using PCONSOLE and BRCONFIG	81
Configuring the Brother Print Server (Remote Printer Mode using PCONSOLE and BRCONFIG	83
Other Sources of Information	86
CHAPTER 7 Macintosh Printing: Printing From a Macintosh	87
Overview	87
Macintosh Configuration	88
Operation	89
How to Select the Print Server (AppleTalk/EtherTalk)	89
How to Select the Print Server (TCP/IP)	90
Changing the Configuration	92
Other Sources of Information	93
CHAPTER 8 DLC Printing: Printing from Windows NT or Windows 2000	94
Overview	94
Configuring DLC on Windows NT/2000	95
Windows 2000 Printer Setup	96
Windows NT 4.0 Printer Setup	97
Windows NT 3.5x Setup	98
Configuring DLC on Other Systems	98
Other Sources of Information	99
CHAPTER 9 LAT Network Configuration: Printing from DEC LAT Systems	100
Overview	100
LAT Concepts	101
VMS LAT Host Configuration	102
Eliminating Blank Pages	105
PATHWORKS for DOS Configuration	106
PATHWORKS for Windows 95/98/NT4.0	107
PATHWORKS for Macintosh Configuration	108
DECprint Supervisor Configuration Notes	109
Installation on Other Host Computers	112
CHAPTER 10 BANYAN VINES Network Configuration: Printing from Banyan Vines Systems	113
Overview	113
Necessary items to use a Brother print server on a VINES network	114
File Server User Console	115
File Server Queue Configuration	116
Print Server Configuration Using BRAdmin	118
Print Server Configuration Using the Print Server Console	119
CHAPTER 11Web Based Management: How to use a Web Browser to manage your Device	120
Overview	120
How to connect to your printer using a	121
Web Function Page	121
Other Sources of Information	122
CHAPTER 12 BRAdmin Configuration: Assigning TCP/IP Information	123
Overview	123
Using the printer front panel to allocate an IP address (printers with LCD panels only)	125
Changing the IP Address using the BRAdmin application	126
Using BRAdmin and the IPX/SPX Protocol to change the IP address	127
Using BRAdmin and the TCP/IP Protocol to change the IP address	127
Using DHCP to Configure the IP address	128
Using ARP to Configure the Print Server IP Address	129
Using RARP to Configure the IP Address	130
Using BOOTP to Configure the IP Address	131
Configuring the IP Address with DEC NCP or BRCONFIG	132
Changing the IP Address settings with the TELNET Console	135
Other Sources of Information	136
CHAPTER 13 Troubleshooting	137
Overview	137
Installation problems	138
Intermittent Problems	141
TCP/IP Troubleshooting	142
UNIX Troubleshooting	143
Windows NT/LAN Server (TCP/IP) Troubleshooting	145
Windows 95/98/Me Peer to Peer Print (LPR) Troubleshooting	146
Windows 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting	147
Windows 95/98/Me/NT 4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting	148
Brother Internet Print (TCP/IP) Troubleshooting	149
Windows 95/98/Me/2000 IPP Troubleshooting	150
Novell NetWare Troubleshooting	151
AppleTalk Troubleshooting	153
DLC/LLC Troubleshooting	154
LAT Troubleshooting	155
Banyan VINES Troubleshooting	157
Web Browser Troubleshooting (TCP/IP)	158
APPENDIX	159
Appendix A	159
General Information	159
Appendix B Using Services	161
General	161
Appendix C Reloading the Print server Firmware	162
General	162
Reloading firmware using BRAdmin	163
Reloading process	164
Reloading using the FTP Protocol from a command prompt	165
Reloading using the FTP Protocol from a Web Browser	166