Brother International MFC-J4420DW Basic Users Guide - Page 48

B Troubleshooting, Identifying the problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com. Identifying the problem B First, check the following.  The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is loaded correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 37.) If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 55. 36

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36
B
Identifying the problem
B
First, check the following.
The machine’s power cord is connected correctly and the machine’s power switch is turned on.
All of the protective parts have been removed.
Paper is loaded correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen Messages
(See
Error and maintenance messages
on page 37.)
If you did not solve the problem with the above checks: See
If you are having difficulty with your
machine
on page 55.
Troubleshooting
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
.