Brother International MFC-J4420DW Basic Users Guide - Page 49
Error and maintenance messages - troubleshooting
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Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table. Error Message Cause Action B&W 1-sided Print Only Replace ink. One or more of the color ink cartridges have reached the end of their life. You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print. While this message appears on the Touchscreen, each operation works in the following way: Printing If the media type is set to Plain Paper in the Basic tab and Grayscale is chosen in the Advanced tab of the printer driver, you can use the machine as a black and white printer. 2-sided print is not available when this message appears. Replace the ink cartridges. (See Online User's Guide: Replace the Ink Cartridges.) NOTE The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases: • If you unplug the machine or take out the ink cartridge. • (Windows®) If you select Slow Drying Paper in the Basic tab of the printer driver. (Macintosh) If you select Slow Drying Paper in the Print Settings drop-down list of the printer driver. Copying If the paper type is set to Plain Paper you can make copies in black and white. 2-sided copy is not available B when this message appears. Faxing If the paper type is set to Plain Paper or Inkjet Paper, the machine will receive and print the faxes in black and white. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black and white. 37