Canon Color imageCLASS MF8350Cdn Color imageCLASS MF8350Cdn/MF8050Cn Basic Ope - Page 139

Canon Color imageCLASS MF8350Cdn Manual

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Display Messages If messages appear, see the following and solve the problem. e-Manual → Troubleshooting → Display Messages Error Code An error code is a 3-digit code recorded as an error log when an error occurs. You can check the code in the following locations. Error codes for fax jobs Error codes for print jobs • Error send report • Error receive report • Job history in the system status screen • Job history in the system status screen 2010 01/01 02:07AM FAX 0001 E rro r R e p o rt (S e n d ) Send job resulted in error. Job No. Address Name Start Time Call Length Sheets Result 0123 0123456789 name 01/01 02:07 AM 01'15 1 NG #018 Busy/No Signal Error code For details on the reports, see the following. e-Manual → Basic Operation → Setting the Auto Printing Reports For details on the error code, see the following. #001 Cause Action Cause #003 Action 1 Action 2 Cause 1 Action #005 Cause 2 Action Cause Action Cause 1 Action Cause 2 #018 Action Cause 3 Action Cause 4 Action A document may be jammed. Remove the jammed document. Because the data is too large, it is taking excessive time to send/receive the document. Reduce the scanning resolution, and then send the document. Reduce the scanning resolution or ask the sender to divide the document before sending it. The recipient did not respond within 35 seconds. Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are making an overseas call, add a pause to the fax number. The recipient may not be using a G3 fax machine. Ask the recipient what type of fax machine is being used, and then send the document to the recipient's G3 fax machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode compatible with the recipient's fax machine. The recipient's machine has run out of paper. Ask the recipient to make sure that paper is loaded in their machine. Redialing was not able to obtain any response. The recipient was not able to respond due to a telephone call etc. Wait a moment, and then try again. Nevertheless, if you cannot send the document, ask the recipient to make sure that their fax machine is turned ON. If the recipient is making a telephone call, wait a moment, and then send the document again. You were not able to send the document because the recipient was making a telephone call etc. Make sure that the recipient can communicate with you, and then try again. The settings of the recipient's machine are different from those of yours. Make sure that the recipient can communicate with you, and then try again. A pause was not added to the fax number when you made an overseas fax. Add a pause after the country code or the recipient's fax number, and then redial the number. If you want to send the document to the recipient registered under a one-touch key, change the settings for international sending in the detailed setting screen. Troubleshooting #012 9-9

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9-9
Troubleshooting
Display Messages
If messages appear, see the following and solve the problem.
e-Manual
→
Troubleshooting
→
Display Messages
An error code is a 3-digit code recorded as an error log when an error occurs.
You can check the code in the following locations.
Error codes for fax jobs
Error send report
Error receive report
Job history in the system status screen
•
•
•
Error codes for print jobs
Job history in the system status screen
•
2010 01/01 02:07AM FAX
0001
ˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎ
ˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎˎ
ˎˎˎ
ˎˎˎ
Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018
Busy/No Signal
Error code
For details on the reports, see the following.
e-Manual
→
Basic Operation
→
Setting the Auto Printing Reports
For details on the error code, see the following.
#001
Cause
A document may be jammed.
Action
Remove the jammed document.
#003
Cause
Because the data is too large, it is taking excessive time to send/receive the document.
Action 1
Reduce the scanning resolution, and then send the document.
Action 2
Reduce the scanning resolution or ask the sender to divide the document before sending it.
#005
Cause 1
The recipient did not respond within 35 seconds.
Action
Repeat the procedure from the ²rst step. Additionally, ask the recipient to check the fax machine. If you are
making an overseas call, add a pause to the fax number.
Cause 2
The recipient may not be using a G3 fax machine.
Action
Ask the recipient what type of fax machine is being used, and then send the document to the recipient's G3 fax
machine. If the recipient does not have a G3 fax machine, send the document again using a communication
mode compatible with the recipient's fax machine.
#012
Cause
The recipient's machine has run out of paper.
Action
Ask the recipient to make sure that paper is loaded in their machine.
#018
Cause 1
Redialing was not able to obtain any response. The recipient was not able to respond due to a telephone call etc.
Action
Wait a moment, and then try again. Nevertheless, if you cannot send the document, ask the recipient to make
sure that their fax machine is turned ON. If the recipient is making a telephone call, wait a moment, and then send
the document again.
Cause 2
You were not able to send the document because the recipient was making a telephone call etc.
Action
Make sure that the recipient can communicate with you, and then try again.
Cause 3
The settings of the recipient's machine are di±
erent from those of yours.
Action
Make sure that the recipient can communicate with you, and then try again.
Cause 4
A pause was not added to the fax number when you made an overseas fax.
Action
Add a pause after the country code or the recipient's fax number, and then redial the number. If you want to send
the document to the recipient registered under a one-touch key, change the settings for international sending in
the detailed setting screen.
Error Code