Canon EOS R5 C Advanced User Guide VIDEO edition - Page 212

Troubleshooting Troubleshooting If you have a problem with your camera in VIDEO mode, refer to this section. Consult your dealer or a Canon Service Center if the problem persists. 212 Power source Refer also to the Power-related problems section of the Troubleshooting Guide in the Advanced User Guide (PHOTO edition). The camera will not turn on or it turns off by itself. - The battery pack is depleted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Shortly after turning it on, the camera turns off on its own. - You are using a battery pack that is not compatible for use with this camera. Use a recommended battery pack (A 228). The battery pack is depleted extremely quickly even at normal temperatures. - Check the [B System Setup] status screen (A 202) to check if the battery pack has reached the end of its battery life. If so, buy a new battery pack. Recording The camera's controls are not responsive/disabled. - When key lock is activated, all buttons (or all buttons with the exception of some REC buttons) are locked and cannot be operated. Press the LOCK button to disable key lock. You can change which controls are locked with the > [B System Setup] > [Key Lock] setting. Performing a recording operation (pressing a button/touching the onscreen button) will not start recording. - The card is full or it already contains the maximum number of clips (999 clips). Delete some clips (A 143) or save your recordings and initialize the card (A 35) to free some space. Alternatively, replace the card. - The REC button was pressed while all the camera's controls were locked (key lock, A 25). Unlock the controls or set > [B System Setup] > [Key Lock] to [All Except REC Button]. - The REC button that was used may be disabled. Change the > [B System Setup] > [REC Button], [Assign. Button 10 as REC]/[Assign. Button 13 as REC] and [Onscreen REC/STBY Button] settings to enable the use of the desired button or onscreen button. - Power supply to the camera has reached the level set for the power level warning. Check the power source. - The camera cannot record while the [Color Correction] settings in the custom picture file (A 132) are being adjusted (except for the [Revision Level]/[Revision Phase] settings). The point when the recording operation was performed does not match the beginning/end of the recording. - There may be a slight interval between pressing the REC button (or touching the onscreen button) and the actual start/ end of recording. This is not a malfunction. The lens will not function. - Turn off the camera and correctly attach the lens again (A 26). - A lens that cannot be used with the camera is attached (A 26). - Check the content of the error message when it appears on the screen and proceed as suggested (A 218). - Use the > [B System Setup] > [Power Source Navigation] function to check the availability of lenses, accessories, recording settings and power sources depending on the configuration of the camera. The camera will not focus. - The camera may not be able to focus on certain subjects using autofocus. Focus manually (A 85). - When [Continuous AF] is set to [Only Around Focus Point], start focusing manually until the AF frame changes from yellow to white (automatic adjustment range). - The lens is dirty. Clean the lens with a soft lens-cleaning cloth. - The viewfinder is not adjusted. Use the dioptric adjustment lever to make the proper adjustment (A 30).