Canon EOS R5 C Advanced User Guide VIDEO edition - Page 220

Troubleshooting 220 Media full - The card is full. Replace the card or delete recordings (A 143) to free some space on the card. - Recording will not start because the card is full. Switch to the card in the other card slot to record. Media is almost full - Available space on one or both cards is insufficient as described below. Replace the relevant card(s) or delete recordings (A 143) to free some space on the card. • During normal recording, the space available on the card being used for recording is low. • During relay recording, the combined space available on cards 1 and 2 is low. • During sub recording or double slot recording, the space available on card 1 or 2 (the fullest one) is low. • During proxy recording, the space available on card 1 (primary clips) is low. Otherwise, when recording only on card 2 (proxy clips), the space available on card 2 is low. • During continuous recording, the space available on card 2 (continuous) is low. Memory card is write-protected - The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. Mount Adapter firmware update Firmware update failed. Try updating again. - The mount adapter's firmware could not be correctly updated. Try updating the firmware again. No clips - There are no clips of the selected video format on the selected card. No photos - There are no photos on the SD card. Noise levels will rise on the image of the sub recording and on video outputs not in RAW. - The main recording format is set to RAW and the gamma curve component of the [Gamma/Color Space] setting in the custom picture file is set to an option other than [Canon Log 3]. Under such conditions, there may be more noise on the recorded proxy clips (SD card) and on video output from the various terminals. Number of clips already at maximum - The card selected for recording already contains the maximum number of clips (999 clips). Replace the card or use the card in the other card slot. - Because both cards reached the maximum number of clips, double slot recording is not available. Number of Shot Marks at maximum - The shot mark could not be added because the clip already contains 100 shot marks. Power Zoom Adapter Check the power supply. - The power zoom adapter's remaining battery charge is low. Replace the power zoom adapter's batteries. Power Zoom Adapter Temperature too high. Cannot perform task. - The power zoom adapter cannot be operated because its temperature is too high. Stop using the power zoom adapter and let it cool down before using it again. Recommend checking the data and initializing - The card cannot be used for any of the following reasons. Save your recordings and initialize the card (A 35). • A problem has occurred with the card. • The camera cannot read the data on the card. • The card was initialized using a computer. • The card is partitioned. Recorded at 24.00 Hz/50.00 Hz/59.94 Hz Recommend checking the data and initializing - The card contains clips that were recorded using a system frequency different from the one currently used by the camera. To record on this card, save your recordings and initialize the card with the camera (A 35). To play back the XF-AVC clips recorded on the card, change the camera's system frequency (A 61) to match the recordings on the card. Recording was stopped. - The file control information is corrupted or there was an encoder error. Turn the camera off and then on again. Then, remove the card being used and reinsert it. Alternatively, replace the card. If this does not solve the problem, consult a Canon Service Center. * Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information cannot be read by the software (Canon XF Utility).