Canon EOS R5 C Advanced User Guide VIDEO edition - Page 216

Precaution, Regarding Wi-Fi Network, When using a Wi-Fi network

Page 216 highlights

Troubleshooting 216 Cannot connect with an access point. Cannot establish a Camera Access Point connection with a network device. - Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera. - If the network connection icon (A 173) does not turn white, turn off the camera, remove the Wi-Fi adapter and correctly attach it again. - When connecting to an access point, check that the settings on the network device the camera is trying to connect with are correct. - When you reset all the camera settings, all network settings are lost as well. Configure the network settings again (A 165). - The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi Networks (A 216). Cannot connect with a wired (Ethernet) network. - Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera. - Turn off the camera, disconnect the Ethernet cable from the WFT-R10 and connect it again. - Use a category 5e or better shielded twisted pair (STP) Ethernet cable. - Try replacing the Ethernet cable. - When you reset all the camera settings, all network settings are lost as well. - Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T). The Browser Remote application will not start on the Web browser. - Make sure to use a connection setting with the [Browser Remote] function setting. - The URL entered into the Web browser's address bar is incorrect. Select > [ Network Settings] > [Connection Setting] > Connection setting in use > [Check Settings] and check the camera's IP address. Use this IP address as the URL (A 177). The Browser Remote screen is not displayed correctly on the Web browser. - The device, operating system or Web browser used may not be supported. For the latest information about supported systems, visit your local Canon website. - Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online documentation of the Web browser used. Cannot start IP streaming. - Make sure IP streaming was activated on the camera (A 175). - If the IP streaming protocol is set to an option other than [RTSP+RTP], make sure the [Destination Server] is set correctly (A 163). - IP streaming cannot be used in the following cases. Check the settings. • When slow & fast motion recording, pre-recording, frame recording, interval recording, continuous recording, second card recording functions, relay recording or double slot recording is activated. • When the system frequency is set to 24.00 Hz. • When the main recording format is set to one of the [MP4(HEVC)] or [RAW] options.When using the camera as a web camera. Cannot connect to a smartphone. - Connect the camera and the smartphone to the same network if they are connected to different networks. - Enable the tethering (sharing a mobile connection) function on the smartphone if it is disabled. Precautions Regarding Wi-Fi Networks When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is lost, or other problems occur. Positioning a network device (access point, mobile device, etc.) - When using a Wi-Fi network indoors, place the network device in the same room as the camera. - Place the network device in an open, unobstructed location, where people or objects do not come between it and the camera. - Place the network device as close as possible to the camera. Change the height or facing of the network device, as necessary.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
  • 247
  • 248

Trouble
s
hooting
216
Cannot connect with an acce
ss
point.
Cannot e
s
tabli
s
h a Camera Acce
ss
Point connection with a network device.
- Chec
k
that the WFT-R10 Wirele
ss
File Tran
s
mitter i
s
correctly attached to the camera.
- If the networ
k
connection icon (
A
173) doe
s
not turn white, turn off the camera, remove the Wi-Fi adapter and
correctly attach it again.
- When connecting to an acce
ss
point, chec
k
that the
s
etting
s
on the networ
k
device the camera i
s
trying to connect
with are correct.
- When you re
s
et all the camera
s
etting
s
, all networ
k
s
etting
s
are lo
s
t a
s
well. Configure the networ
k
s
etting
s
again
(
A
165).
- The wirele
ss
s
ignal i
s
not
s
trong enough or there are other device
s
in the vicinity interfering with the wirele
ss
s
ignal.
Refer to
Precautions Regarding Wi-Fi Networks
(
A
216).
Cannot connect with a wired (Ethernet) network.
- Chec
k
that the WFT-R10 Wirele
ss
File Tran
s
mitter i
s
correctly attached to the camera.
- Turn off the camera, di
s
connect the Ethernet cable from the WFT-R10 and connect it again.
-U
s
e a category 5e or better
s
hielded twi
s
ted pair (
S
TP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you re
s
et all the camera
s
etting
s
, all networ
k
s
etting
s
are lo
s
t a
s
well.
- Chec
k
that the networ
k
device to which the camera i
s
connected i
s
on and functioning properly. To u
s
e 1000BA
S
E-T
connection
s
peed
s
, ma
k
e
s
ure to u
s
e networ
k
device
s
compatible with Gigabit Ethernet (1000BA
S
E-T).
The Brow
s
er Remote application will not
s
tart on the Web brow
s
er.
- Ma
k
e
s
ure to u
s
e a connection
s
etting with the [Brow
s
er Remote] function
s
etting.
- The URL entered into the Web brow
s
er’
s
addre
ss
bar i
s
incorrect.
S
elect
> [
Networ
k
S
etting
s
] >
[Connection
S
etting] > Connection
s
etting in u
s
e > [Chec
k
S
etting
s
] and chec
k
the camera’
s
IP addre
ss
. U
s
e thi
s
IP
addre
ss
a
s
the URL (
A
177).
The Brow
s
er Remote
s
creen i
s
not di
s
played correctly on the Web brow
s
er.
- The device, operating
s
y
s
tem or Web brow
s
er u
s
ed may not be
s
upported. For the late
s
t information about
s
upported
s
y
s
tem
s
, vi
s
it your local Canon web
s
ite.
- Enable Java
S
cript and coo
k
ie
s
in your Web brow
s
er’
s
s
etting
s
. For detail
s
, refer to the help module
s
or online
documentation of the Web brow
s
er u
s
ed.
Cannot
s
tart IP
s
treaming.
- Ma
k
e
s
ure IP
s
treaming wa
s
activated on the camera (
A
175).
- If the IP
s
treaming protocol i
s
s
et to an option other than [RT
S
P+RTP], ma
k
e
s
ure the [De
s
tination
S
erver] i
s
s
et
correctly (
A
163).
- IP
s
treaming cannot be u
s
ed in the following ca
s
e
s
. Chec
k
the
s
etting
s
.
• When
s
low & fa
s
t motion recording, pre-recording, frame recording, interval recording, continuou
s
recording,
s
econd
card recording function
s
, relay recording or double
s
lot recording i
s
activated.
• When the
s
y
s
tem frequency i
s
s
et to 24.00 Hz.
• When the main recording format i
s
s
et to one of the [MP4(HEVC)] or [RAW] option
s
.When u
s
ing the camera a
s
a web
camera.
Cannot connect to a
s
martphone.
- Connect the camera and the
s
martphone to the
s
ame networ
k
if they are connected to different networ
ks
.
- Enable the tethering (
s
haring a mobile connection) function on the
s
martphone if it i
s
di
s
abled.
Precaution
s
Regarding Wi-Fi Network
s
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is
lost, or other problems occur.
Po
s
itioning a network device (acce
ss
point, mobile device, etc.)
- When u
s
ing a Wi-Fi networ
k
indoor
s
, place the networ
k
device in the
s
ame room a
s
the camera.
- Place the networ
k
device in an open, unob
s
tructed location, where people or object
s
do not come between it and the
camera.
- Place the networ
k
device a
s
clo
s
e a
s
po
ss
ible to the camera. Change the height or facing of the networ
k
device, a
s
nece
ss
ary.