Canon EOS R5 C Advanced User Guide VIDEO edition - Page 216
Precaution, Regarding Wi-Fi Network, When using a Wi-Fi network
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Troubleshooting 216 Cannot connect with an access point. Cannot establish a Camera Access Point connection with a network device. - Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera. - If the network connection icon (A 173) does not turn white, turn off the camera, remove the Wi-Fi adapter and correctly attach it again. - When connecting to an access point, check that the settings on the network device the camera is trying to connect with are correct. - When you reset all the camera settings, all network settings are lost as well. Configure the network settings again (A 165). - The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi Networks (A 216). Cannot connect with a wired (Ethernet) network. - Check that the WFT-R10 Wireless File Transmitter is correctly attached to the camera. - Turn off the camera, disconnect the Ethernet cable from the WFT-R10 and connect it again. - Use a category 5e or better shielded twisted pair (STP) Ethernet cable. - Try replacing the Ethernet cable. - When you reset all the camera settings, all network settings are lost as well. - Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T). The Browser Remote application will not start on the Web browser. - Make sure to use a connection setting with the [Browser Remote] function setting. - The URL entered into the Web browser's address bar is incorrect. Select > [ Network Settings] > [Connection Setting] > Connection setting in use > [Check Settings] and check the camera's IP address. Use this IP address as the URL (A 177). The Browser Remote screen is not displayed correctly on the Web browser. - The device, operating system or Web browser used may not be supported. For the latest information about supported systems, visit your local Canon website. - Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online documentation of the Web browser used. Cannot start IP streaming. - Make sure IP streaming was activated on the camera (A 175). - If the IP streaming protocol is set to an option other than [RTSP+RTP], make sure the [Destination Server] is set correctly (A 163). - IP streaming cannot be used in the following cases. Check the settings. • When slow & fast motion recording, pre-recording, frame recording, interval recording, continuous recording, second card recording functions, relay recording or double slot recording is activated. • When the system frequency is set to 24.00 Hz. • When the main recording format is set to one of the [MP4(HEVC)] or [RAW] options.When using the camera as a web camera. Cannot connect to a smartphone. - Connect the camera and the smartphone to the same network if they are connected to different networks. - Enable the tethering (sharing a mobile connection) function on the smartphone if it is disabled. Precautions Regarding Wi-Fi Networks When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is lost, or other problems occur. Positioning a network device (access point, mobile device, etc.) - When using a Wi-Fi network indoors, place the network device in the same room as the camera. - Place the network device in an open, unobstructed location, where people or objects do not come between it and the camera. - Place the network device as close as possible to the camera. Change the height or facing of the network device, as necessary.