Canon EOS R5 C Advanced User Guide VIDEO edition - Page 214

Picture and Sound, &F Clip / Audio WAV]

Page 214 highlights

Troubleshooting 214 / appears in red on the screen followed by [END]. - The indicated card is full. Delete recordings (A 143) to free some space or replace the card. Even after stopping recording, the access indicator stays illuminated in red. - The clip is being recorded on the card. This is not a malfunction. b appears in yellow on the screen. - The camera's internal temperature has reached a predetermined level. You can continue using the camera. b appears in red on the screen. - The camera's internal temperature has risen further while b appeared in yellow on the screen. Turn off the camera and wait until the temperature has decreased. ` appears in red on the screen. - The cooling fan may not be working properly. The camera will automatically turn off after a few minutes. Consult a Canon Service Center. i appears in red on the screen. - The camera and lens cannot communicate normally. Clean the lens's contacts and reattach the lens. The aperture value (T value) appears in gray on the screen. - When using a compatible EF Cinema lens (A 234), the aperture value will appear in gray when the camera detects that the aperture may be close to fully closed. As you continue to close down the aperture further, the display will change to [closed]. Picture and Sound There is no picture or sound from an external monitor/recorder connected to the HDMI OUT terminal - Disconnect the HDMI cable and then restore the connection or turn the camera off and then on again. - Check that the settings of the external monitor/recorder match the configuration of the output signal selected on the camera (A 145). - Replace the HDMI cable. An assistance display (peaking/zebra pattern/video scope/onscreen markers/false color/magnification/B&W image/ anamorphic desqueeze/view assistance) does not appear or is not applied on the screen. - These assistance displays have separate settings that allow you to turn the display on/off on individual monitoring devices/video outputs. Check the settings to see that the desired function is enabled on the desired monitor/video output. - Onscreen displays output has not been enabled. Activate the output of the camera's onscreen displays (A 149). Screen displays turn on and off repeatedly. - The battery pack is depleted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Abnormal characters appear on the screen and the camera does not operate properly. - Remove all the cards and disconnect the power source. After a moment, reconnect the power and reinsert the cards. If the problem still persists, use the > [B System Setup] > [Reset] > [All Settings] function. This resets all the camera's settings to default values, except for the VIDEO mode hour meter. Video noise appears on screen. - Keep a distance between the camera and devices that emit strong electromagnetic fields such as near powerful magnets and motors, MRI machines or high-voltage power lines. The picture appears distorted at the top of the screen. - Select a main recording format other than HDMI RAW. Horizontal bands appear on the screen. - This is a phenomenon typical of CMOS image sensors when recording under some types of lighting. This is not a malfunction. You may be able to reduce the symptoms by setting the shutter speed mode to [Speed] and the shutter speed to a value matching the frequency of the local electrical system: 1/50* or 1/100 for 50 Hz systems, 1/60 or 1/120 for 60 Hz systems. *May not be available depending on the frame rate. Audio is not recorded. - The external microphone is not turned on or its battery is depleted. - To record audio for slow & fast motion clips, set the recording mode to [S&F Clip / Audio (WAV)] (A 38).

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Trouble
s
hooting
214
/
appear
s
in red on the
s
creen followed by [END].
- The indicated card i
s
full. Delete recording
s
(
A
143) to free
s
ome
s
pace or replace the card.
Even after
s
topping recording, the acce
ss
indicator
s
tay
s
illuminated in red.
- The clip i
s
being recorded on the card. Thi
s
i
s
not a malfunction.
b
appear
s
in yellow on the
s
creen.
- The camera’
s
internal temperature ha
s
reached a predetermined level. You can continue u
s
ing the camera.
b
appear
s
in red on the
s
creen.
- The camera’
s
internal temperature ha
s
ri
s
en further while
b
appeared in yellow on the
s
creen. Turn off the camera
and wait until the temperature ha
s
decrea
s
ed.
`
appear
s
in red on the
s
creen.
- The cooling fan may not be wor
k
ing properly. The camera will automatically turn off after a few minute
s
. Con
s
ult a
Canon
S
ervice Center.
i
appear
s
in red on the
s
creen.
- The camera and len
s
cannot communicate normally. Clean the len
s
s
contact
s
and reattach the len
s
.
The aperture value (T value) appear
s
in gray on the
s
creen.
- When u
s
ing a compatible EF Cinema len
s
(
A
234), the aperture value will appear in gray when the camera detect
s
that the aperture may be clo
s
e to fully clo
s
ed. A
s
you continue to clo
s
e down the aperture further, the di
s
play will
change to [clo
s
ed].
Picture and Sound
There i
s
no picture or
s
ound from an external monitor/recorder connected to the HDMI OUT terminal
- Di
s
connect the HDMI cable and then re
s
tore the connection or turn the camera off and then on again.
- Chec
k
that the
s
etting
s
of the external monitor/recorder match the configuration of the output
s
ignal
s
elected on the
camera (
A
145).
- Replace the HDMI cable.
An a
ss
i
s
tance di
s
play (peaking/zebra pattern/video
s
cope/on
s
creen marker
s
/fal
s
e color/magnification/B&W image/
anamorphic de
s
queeze/view a
ss
i
s
tance) doe
s
not appear or i
s
not applied on the
s
creen.
- The
s
e a
ss
i
s
tance di
s
play
s
have
s
eparate
s
etting
s
that allow you to turn the di
s
play on/off on individual monitoring
device
s
/video output
s
. Chec
k
the
s
etting
s
to
s
ee that the de
s
ired function i
s
enabled on the de
s
ired monitor/video
output.
- On
s
creen di
s
play
s
output ha
s
not been enabled. Activate the output of the camera’
s
on
s
creen di
s
play
s
(
A
149).
Screen di
s
play
s
turn on and off repeatedly.
- The battery pac
k
i
s
depleted. Replace or charge the battery pac
k
.
- Remove the battery pac
k
and reattach it correctly.
Abnormal character
s
appear on the
s
creen and the camera doe
s
not operate properly.
- Remove all the card
s
and di
s
connect the power
s
ource. After a moment, reconnect the power and rein
s
ert the card
s
.
If the problem
s
till per
s
i
s
t
s
, u
s
e the
>
[
B
S
y
s
tem
S
etup] > [Re
s
et] > [All
S
etting
s
] function. Thi
s
re
s
et
s
all the
camera’
s
s
etting
s
to default value
s
, except for the VIDEO mode hour meter
.
Video noi
s
e appear
s
on
s
creen.
- Keep a di
s
tance between the camera and device
s
that emit
s
trong electromagnetic field
s
s
uch a
s
near powerful
magnet
s
and motor
s
, MRI machine
s
or high-voltage power line
s
.
The picture appear
s
di
s
torted at the top of the
s
creen.
-
S
elect a main recording format other than HDMI RAW.
Horizontal band
s
appear on the
s
creen.
- Thi
s
i
s
a phenomenon typical of CMO
S
image
s
en
s
or
s
when recording under
s
ome type
s
of lighting. Thi
s
i
s
not a
malfunction. You may be able to reduce the
s
ymptom
s
by
s
etting the
s
hutter
s
peed mode to [
S
peed] and the
s
hutter
s
peed to a value matching the frequency of the local electrical
s
y
s
tem: 1/50* or 1/100 for 50 Hz
s
y
s
tem
s
, 1/60 or 1/120
for 60 Hz
s
y
s
tem
s
.
*May not be available depending on the frame rate.
Audio i
s
not recorded.
- The external microphone i
s
not turned on or it
s
battery i
s
depleted.
- To record audio for
s
low & fa
s
t motion clip
s
,
s
et the recording mode to [
S
&F Clip / Audio (WAV)] (
A
38).