Canon EOS R5 C Advanced User Guide VIDEO edition - Page 218

Troubleshooting List of Messages 218 Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical order. Note that for some messages, an indication of the card involved may appear above the message itself: • [CFexpress], [ ]: CFexpress card (card 1, slot 1) • [SD Card], [ ]: SD card (card 2, slot 2) 60 minutes have elapsed. Audio (WAV) recording will stop. - Recording of the audio file will stop after 60 minutes but video recording will continue unaffected. Accessing Do not remove - You opened the card compartment cover while the camera was recording on the card. Be sure to stop the recording before removing the card. An error has ocurred Turn the camera off, then on again - An error has occurred. Turn off the camera. If the error persists, when the error message appears, turn off the camera while you press and hold the MENU button. All the camera's settings will be reset except for the hour meter. Turn on the camera again. Attach a battery pack or DC Coupler. - Usage of the USB power adapter has reached a determined period of time. Attach a battery pack or DC coupler to the camera. Attached lens accessory not supported by the camera. It may not work properly. - The attached lens accessory is not supported. Some functions may not work correctly. Attached lens not supported by the camera. It may not work properly. - The attached lens is not supported. Attached lens not supported by the camera. It may not work properly. - The attached lens is not supported. Some functions may not work correctly. Attached lens's firmware must be updated for the lens to work properly with this camera. - For details about available firmware updates for the lens used, visit your local Canon website. Battery communication error. Does this battery display the Canon logo? - You attached a battery pack that is not recommended by Canon for use with this camera. - If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the battery pack or camera. Consult a Canon Service Center. Buffer overflow. Recording was stopped. - Recording was stopped because the card's write speed was too slow. Use a recommended card (A 33). - Save your recordings and initialize the card (A 35). Camera b Lens communication error. Clean the lens's contacts and reattach the lens. - The camera cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, the i icon appears on the screen. Clean the lens contacts with a soft cloth and reattach the lens. Cannot play back - The XF-AVC clip's file control information is corrupted or there was a decoder error. Turn the camera off and then on again. If this does not solve the problem, consult a Canon Service Center. * Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information cannot be read by the software (Canon XF Utility). - Playback was stopped because the card's read speed was too slow. Use a recommended card for recording/playback (A 33). Cannot switch card slots - There was an attempt to switch card slots while the camera is recording. Wait until recording is finished to change the selected card slot. CFexpress SD Card / SD Card CFexpress Switched - This message appears when you switch the card slot in use or recording continued from one card to the other. CFexpress SD Card / SD Card CFexpress Will switch in a moment - The card is almost full so recording will continue on the other card in approximately 1 minute. CFexpress is getting hot. Recording may stop. - CFexpress card became hot during recording. Recording may stop if the temperature rises further. CFexpress is hot. Be careful when taking it out. - CFexpress card became hot. Be careful not to drop the card when removing it.