Canon PIXMA MX300 MX300 series Quick Start Guide - Page 84

Cannot Install the MP Drivers - printer drivers

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Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen. Action If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP Drivers. Installation does not start automatically when the Setup CD-ROM is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is your machine's name), then remove the CD-ROM. (5)Turn the machine off. (6)Restart your computer. (7)Make sure you have no application software running, including anti-virus software. (8)Follow the procedure described in your setup sheet to reinstall the MP Drivers. (1)Click Start then Computer. In Windows XP, Click Start then My Computer. In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM icon on the displayed window. Note To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer. Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed, restart your computer. If the CD-ROM icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CDROM. Contact your Canon service representative. 80 Troubleshooting

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80
Troubleshooting
Cannot Install the MP Drivers
Cause
Action
Unable to proceed beyond the
Printer
Connection
screen.
If you were unable to proceed beyond the
Printer Connection
screen, follow
the procedure below to reinstall the MP Drivers.
(1)
Click
Cancel
on the
Printer Connection
screen.
(2)
Click
Start Over
on the
Installation Failure
screen.
(3)
Click
Back
on the screen that appears next.
(4)
Click
Exit
on the
PIXMA XXX
screen (where “
XXX
” is your machine’s name),
then remove the CD-ROM.
(5)
Turn the machine off.
(6)
Restart your computer.
(7)
Make sure you have no application software running, including anti-virus
software.
(8)
Follow the procedure described in your setup sheet to reinstall the MP
Drivers.
Installation does not start automatically
when the
Setup CD-ROM
is inserted
into your computer’s disc drive.
(1)
Click
Start
then
Computer
.
In Windows XP, Click
Start
then
My Computer
.
In Windows 2000, double-click the
My Computer
icon on the desktop.
(2)
Double-click the CD-ROM icon
on the displayed window.
Note
To use the
Run
command to start the setup program, specify your disc drive and
then the name of the setup program,
MSETUP4.EXE
. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the
Setup CD-
ROM
. Contact your Canon service representative.