Canon PIXMA MX300 MX300 series Quick Start Guide - Page 96

Scanning Problems, Problems Receiving Faxes, ScanGear Won't Start, Other Scanning Troubles - scanner driver

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Error Message On PictBridge Compliant Device "No ink"/ "Ink cassette error" "Hardware Error" "Printer error" Action z The FINE Cartridge has or may have run out of ink. z The FINE Cartridge may not be installed properly or may not be compatible with this machine. Check the error message on the LCD and take the appropriate action to resolve the error. See "An Error Message Is Displayed on the LCD" on page 76. FINE Cartridge errors have occurred. Replace the FINE Cartridge. See "Replacing a FINE Cartridge" on page 64. An error requiring servicing may have occurred. (Machine Power lamp flashes green and Alarm lamp flashes orange alternately.) Disconnect the USB cable between the machine and the PictBridge compliant device, turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the PictBridge compliant device to the machine. If the same error occurs, contact your Canon service representative. Scanning Problems „ ScanGear Won't Start Cause Action The scanner driver (ScanGear) is not Follow the procedure described in your setup sheet to reinstall the MP Drivers. installed. „ Other Scanning Troubles Refer to the Scanning Guide on-screen manual. Problems Receiving Faxes „ Cannot Receive a Fax, Cannot Print a Fax Cause The machine is not powered on. The machine's memory is full. There was an error during reception. The telephone line is not correctly connected. Action z You cannot receive faxes if the power is turned off. Press the ON/OFF button to turn the power on. z After a power failure or disconnecting of the power cord, press the ON/OFF button to turn the power on. Either print or delete documents in memory (see "Printing or Deleting a Document in Memory" on page 52.) to free up memory. Then ask the sender to resend the fax. z Check the LCD for an error message. See "An Error Message Is Displayed on the LCD" on page 76. z Print the Activity report and check for an error. See "Printing the Activity Report Manually" on page 55. Check that the telephone line is connected correctly to the Telephone Line Jack and that the telephone (or another external device such as an answering machine or a computer modem) is connected correctly to the External Device Jack. Refer to your setup sheet. 92 Troubleshooting

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92
Troubleshooting
Scanning Problems
ScanGear Won’t Start
Other Scanning Troubles
Refer to the
Scanning Guide
on-screen manual.
Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
“No ink”/
“Ink cassette error”
The FINE Cartridge has or may have run out of ink.
The FINE Cartridge may not be installed properly or may not be compatible
with this machine.
Check the error message on the LCD and take the appropriate action to resolve
the error.
See “An Error Message Is Displayed on the LCD” on page 76.
“Hardware Error”
FINE Cartridge errors have occurred. Replace the FINE Cartridge. See
“Replacing a FINE Cartridge” on page 64.
“Printer error”
An error requiring servicing may have occurred. (Machine
Power
lamp flashes
green and
Alarm
lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant
device, turn off the machine, and unplug the power cord of the machine from the
power supply. After a while, plug the power cord of the machine back in, turn on
the machine, and then reconnect the PictBridge compliant device to the
machine.
If the same error occurs, contact your Canon service representative.
Cause
Action
The scanner driver (ScanGear) is not
installed.
Follow the procedure described in your setup sheet to reinstall the MP Drivers.
Cause
Action
The machine is not powered on.
You cannot receive faxes if the power is turned off. Press the
ON/OFF
button
to turn the power on.
After a power failure or disconnecting of the power cord, press the
ON/OFF
button to turn the power on.
The machine’s memory is full.
Either print or delete documents in memory (see “Printing or Deleting a
Document in Memory” on page 52.) to free up memory. Then ask the sender to
resend the fax.
There was an error during reception.
Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 76.
Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 55.
The telephone line is not correctly
connected.
Check that the telephone line is connected correctly to the Telephone Line Jack
and that the telephone (or another external device such as an answering
machine or a computer modem) is connected correctly to the External Device
Jack. Refer to your setup sheet.
Error Message
On PictBridge
Compliant Device
Action