Canon PIXMA i900D i900D Quick Start Guide - Page 52

Troubleshooting Problem Cannot Print to End of Job Possible Cause Incorrect page size selected Not enough free space on hard disk Try This Ensure that the page size setting matches the size of the paper loaded in the printer: - Check the Paper Size setting from within your application to ensure that it matches the size of the paper loaded. - Check the Page Setup tab in the Printer Properties dialog box (for Windows) or the Page Setup dialog box (for Macintosh) to ensure that it matches the size of the paper loaded. Your operating system may be out of free disk space. Check the available space on your computer's hard disk. Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Paper Jams Possible Cause Try This Inappropriate paper Check to see if the paper you are printing on is too thick or curled. type used See "Print Media to Avoid" on page 3. Paper feed roller is dirty Follow the steps described below to clean the paper feed rollers. If envelopes or post cards do not feed properly, even after correcting any paper curl, clean the paper feed roller. 1. Ensure that the printer is turned on and there is no paper loaded in the printer. 2. Hold the Resume button down and release after the Power lamp flashes three times. The paper roller rotates as it cleans. Repeat this cleaning operation three times. 3. Load a sheet of Letter plain paper in the printer. 4. Hold the Resume button down and release after the Power lamp flashes three times, then feed the sheet of paper. Repeat this operation three times. If the printer still does not feed the envelopes or the post cards properly through the printer, even after the cleaning operation, repeat the procedure. Paper Jams inside the printer 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output slot, whichever is easier. • If the paper tears and some of it is left in the printer, turn the printer off, then open the front cover and remove the piece of paper. Do not touch internal parts in the printer. If you cannot reach or remove the torn paper, do not attempt to disassemble the printer yourself. Contact the Customer Care Center. • If you cannot extract the paper, turn the printer off, and then turn it back on. The remaining paper will be ejected automatically. 2. Close the front cover and reload the paper into the sheet feeder, then press the Resume button on the printer. Paper jams inside the Photo Paper Tray Remove the paper according to the following procedure. 1. Remove the Photo Paper Tray. 2. Slowly pull the paper out if jagged paper remains in the sheet feeder slot. • If you cannot pull the paper out, or if the paper tears and a piece remains inside the printer, open the front cover and remove it. Be careful not to touch the components inside the printer. • If you cannot pull the paper out, turn off the printer, and then turn on the printer again. The paper will be automatically ejected. 3. If any of the paper is sticking out of the Photo Paper Tray, reload it in the tray. 4. Reload the paper into the Photo Paper Tray. 5. Press the Resume button. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center. 47