DIRECTV R10 System Manual - Page 116

Contacting Customer Care

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Chapter 7 Troubleshooting Contacting Customer Care DIRECTV is dedicated to providing you with quality support and customer service. When you have a question: 1. Use this chapter. It contains troubleshooting for questions about: Getting Started 107 Live TV (including satellite signal 108 Pick Programs to Record 112 Parental Controls 116 The DVR's Phone Connection 117 Audio 119 Pay Per View 120 The Remote Control 121 The DIRECTV® DVR with TiVo® service 122 2. Use online support. You will find all of the most up to date information about DIRECTV products and services at the DIRECTV website, DIRECTV.com. 3. Use the troubleshooting screens on your DVR. Go to DIRECTV Central and select Messages & Setup, then Troubleshooting. You will find troubleshooting screens for Parental Controls, your phone connection, and your channels. 4. Call Customer Care. After checking Troubleshooting and online Customer Care for assistance, call DIRECTV Customer Care at 1-800-DIRECTV (1-800-347-3288). 106

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106
Chapter 7
Troubleshooting
Contacting Customer Care
DIRECTV is dedicated to providing you with quality support and customer service. When you have a question:
1.
Use this chapter.
It contains troubleshooting for questions about:
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Live TV (including satellite signal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pick Programs to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
The DVR’s Phone Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Pay Per View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
The Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
The DIRECTV
®
DVR with TiVo
®
service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
2.
Use online support.
You will find all of the most up to date information about DIRECTV products and services at the DIRECTV
website, DIRECTV.com.
3.
Use the troubleshooting screens on your DVR.
Go to DIRECTV Central and select Messages & Setup, then Troubleshooting. You
will find troubleshooting screens for Parental Controls, your phone connection, and your channels.
4.
Call Customer Care.
After checking Troubleshooting and online Customer Care for assistance, call DIRECTV Customer Care
at 1-800-DIRECTV (1-800-347-3288).