DIRECTV R10 System Manual - Page 120

The channel I want to watch has the message This program is not available in your area, and

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Chapter 7 Troubleshooting When I power on my TV, I see the message "Searching for satellite signal..." Your DVR is having trouble tuning to the channel you are on. Follow these steps to restore the video: • Try changing channels. If you see the same message on every channel, your video cable may have come loose. Check to make sure all the cable connections on the back of your DVR are secure. • If multiple channel changes do not work, try restarting your DVR. From DIRECTV Central, choose "Messages & Setup," then "Restart or Reset System," then "Restart the Recorder." Follow the instructions on the screen to restart the DVR. • In unusual circumstances, stormy weather may interfere with your satellite signal. If this is the case, the signal should return when the weather changes. • Try replacing your video cables to determine if one of your cables is bad. • The position of your satellite dish antenna may have changed and you may have to re-position it. Professional installers are available in most areas to position satellite dishes. You can also find positioning information by repeating Satellite Dish Guided Setup, available by pressing the DIRECTV button, then selecting "Messages & Setup" and then "Recorder & Phone Setup." • There may be an obstruction (for example, trees) between the satellite dish antenna and the sky. If this is the case, you may have to change the position of your satellite dish antenna. The channel I want to watch has the message "This program is not available in your area," and the screen is black. • Some sports events may be blacked out in areas that are considered local areas for the events. The audio and video are out of sync. • Try changing channels. • Press the PAUSE button on the remote, then press BACK to move back a frame or two, then press PAUSE again to resume play. • Press the DIRECTV button; then press the LIVE TV button to return to live television. • Restart your DVR. From Messages & Setup, select Restart or Reset System, then Restart the Recorder. You will see the Welcome screen and the system will restart within about 45 seconds. 110

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110
Chapter 7
Troubleshooting
When I power on my TV, I see the message “Searching for satellite signal...”
Your DVR is having trouble tuning to the channel you are on. Follow these steps to restore the video:
•
Try changing channels. If you see the same message on every channel, your video cable may have come loose. Check to make sure
all the cable connections on the back of your DVR are secure.
•
If multiple channel changes do not work, try restarting your DVR. From DIRECTV Central, choose “Messages & Setup,” then
“Restart or Reset System,” then “Restart the Recorder.” Follow the instructions on the screen to restart the DVR.
•
In unusual circumstances, stormy weather may interfere with your satellite signal. If this is the case, the signal should return when
the weather changes.
•
Try replacing your video cables to determine if one of your cables is bad.
•
The position of your satellite dish antenna may have changed and you may have to re-position it. Professional installers are available
in most areas to position satellite dishes. You can also find positioning information by repeating Satellite Dish Guided Setup,
available by pressing the DIRECTV button, then selecting “Messages & Setup” and then “Recorder & Phone Setup.”
•
There may be an obstruction (for example, trees) between the satellite dish antenna and the sky. If this is the case, you may have to
change the position of your satellite dish antenna.
The channel I want to watch has the message “This program is not available in your area,” and the screen is black.
•
Some sports events may be blacked out in areas that are considered local areas for the events.
The audio and video are out of sync.
•
Try changing channels.
•
Press the PAUSE button on the remote, then press BACK to move back a frame or two, then press PAUSE again to resume play.
•
Press the DIRECTV button; then press the LIVE TV button to return to live television.
•
Restart your DVR. From Messages & Setup, select Restart or Reset System, then Restart the Recorder. You will see the Welcome
screen and the system will restart within about 45 seconds.