Dell Dimension 4700 Owner's Manual - Page 26

Keyboard Problems, Lockups and Software Problems

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www.dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE KEYBOARD CABLE - • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 47), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. • Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D - Connect a properly working keyboard to the computer, and try using the keyboard. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See page 46. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S - See page 37. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. 26 Solving Problems

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26
Solving Problems
www.dell.com | support.dell.com
Keyboard Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the
Product Information Guide
.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the
Product Information Guide
.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
C
HECK
THE
KEYBOARD
CABLE
—
•
Ensure that the keyboard cable is firmly connected to the computer.
•
Shut down the computer (see page 47), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
•
Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
•
Remove keyboard extension cables and connect the keyboard directly to the computer.
T
EST
THE
KEYBOARD
—
Connect a properly working keyboard to the computer, and try using the
keyboard.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See page 46.
C
HECK
THE
D
IAGNOSTIC
L
IGHTS
—
See page 37.
E
NSURE
THAT
THE
P
OWER
C
ABLE
IS
F
IRMLY
C
ONNECTED
TO
T
HE
C
OMPUTER
AND
TO
T
HE
E
LECTRICAL
O
UTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.