Dell Dimension 4700 Owner's Manual - Page 28

www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 57). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 57). • Run the Dell Diagnostics (see page 40). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see page 57) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see page 57). • Your Dell Dimension™ computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 91. • Run the Dell Diagnostics (see page 40). 28 Solving Problems