Dell Dimension 4700 Owner's Manual - Page 4

Advanced Troubleshooting - memory

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Drive Problems 21 CD and DVD drive problems 22 Hard drive problems 23 E-Mail, Modem, and Internet Problems 23 Error Messages 24 IEEE 1394 Device Problems 25 Keyboard Problems 26 Lockups and Software Problems 26 The computer does not start up 26 The computer stops responding 26 A program stops responding 27 A program crashes repeatedly 27 A program is designed for an earlier Windows operating system. . . . . 27 A solid blue screen appears 27 Other software problems 28 Memory Problems 28 Mouse Problems 29 Network Problems 30 Power Problems 30 Printer Problems 31 Scanner Problems 32 Sound and Speaker Problems 33 No sound from speakers 33 No sound from headphones 34 Video and Monitor Problems 34 If the screen is blank 34 If the screen is difficult to read 35 3 Advanced Troubleshooting Diagnostic Lights 37 Dell Diagnostics 40 Dell Diagnostics Main Menu 41 4 Contents

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4
Contents
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
CD and DVD drive problems
. . . . . . . . . . . . . . . . . . . . . .
22
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
23
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . .
23
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
25
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . .
26
The computer does not start up
. . . . . . . . . . . . . . . . . . . .
26
The computer stops responding
. . . . . . . . . . . . . . . . . . . .
26
A program stops responding
. . . . . . . . . . . . . . . . . . . . . .
27
A program crashes repeatedly
. . . . . . . . . . . . . . . . . . . . .
27
A program is designed for an earlier Windows operating system
. . . . .
27
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . .
27
Other software problems
. . . . . . . . . . . . . . . . . . . . . . .
28
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
32
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . .
33
No sound from speakers
. . . . . . . . . . . . . . . . . . . . . . . .
33
No sound from headphones
. . . . . . . . . . . . . . . . . . . . . .
34
Video and Monitor Problems
. . . . . . . . . . . . . . . . . . . . . . . .
34
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . . . .
34
If the screen is difficult to read
. . . . . . . . . . . . . . . . . . . . .
35
3
Advanced Troubleshooting
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Dell Diagnostics Main Menu
. . . . . . . . . . . . . . . . . . . . . .
41