Dell Inspiron 7000 Dell Inspiron 7000 Reference and Troubleshooting Guide - Page 51

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Looking at and listening to your computer is important in determining the source of a problem. Look and listen for the indications described in Table 3-1. If the problem is still not resolved, see the next subsection, "Setup Options." NOTE: Before you begin any of the troubleshooting procedures, make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program. See Chapter 2, "Customizing System Features," for information on using the Setup program. An error message The power indicator The keyboard indicators The diskette-drive access indicator The CD-ROM/hard-disk drive access indicator See "Messages and Codes" found later in this chapter. If the computer's power indicator does not come on, see "Troubleshooting a Power Failure" found later in this chapter. Press the key, the key, and the key to toggle their respective indicators on and off in the status display panel. If the indicators do not appear, run the Keyboard test group in the Dell Diagnostics (for instructions, see Chapter 4, "Running the Dell Diagnostics"). The diskette-drive access indicator should appear in the status display when data is accessed on the diskette drive. You can test this indicator by inserting a diskette into the drive, typing dir a: at an MS-DOS prompt, and pressing . If the diskette-drive access indicator does not appear, see "Troubleshooting the Diskette Drive" found later in this chapter. The CD-ROM/hard-disk drive access indicator should appear when data is accessed on the CD-ROM drive or the hard-disk drive. You can test this indicator by typing dir c: at an MS-DOS prompt and pressing . If the CD-ROM/hard-disk drive access indicator does not appear, see "Troubleshooting the Hard-Disk Drive" or "Troubleshooting the CD-ROM Drive" found later in this chapter. A series of beeps See "Messages and Codes" found later in this chapter. An unfamiliar constant scraping or grinding sound when a drive is accessed Make sure the sound is not caused by the application program that is running. The sound could also be caused by a hardware malfunction. See Chapter 5, "Getting Help," for instructions on obtaining technical assistance from Dell. The absence of a familiar sound When you turn on the computer, you can hear the hard-disk drive spin up, and the computer tries to access the boot files from the hard-disk drive or the diskette drive. If your computer does not boot, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.) Otherwise, see Chapter 4, "Running the Dell Diagnostics." NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Troubleshooting Your Computer 3-5

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Troubleshooting Your Computer
3-5
/RRN±DQG±/LVWHQ±
±±
±
Looking at and listening to your computer is important in determining the source of a
problem. Look and listen for the indications described in Table 3-1.
If the problem is still not resolved, see the next subsection, “Setup Options.”
NOTE: Before you begin any of the troubleshooting procedures, make sure the
Quiet Boot
option is set to
Disabled
in the
Main
menu of the Setup program. See
Chapter 2, “Customizing System Features,” for information on using the Setup
program.
7DEOH±¸¶´µ±±%RRW±5RXWLQH±,QGLFDWLRQV
/RRN²IRU±
$FWLRQ
An error message
See “Messages and Codes” found later in this chapter.
The power indicator
If the computer’s power indicator does not come on, see “Troubleshooting a
Power Failure” found later in this chapter.
The keyboard indicators
Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key to
toggle their respective indicators on and off in the status display panel. If the indi-
cators do not appear, run the Keyboard test group in the Dell Diagnostics (for
instructions, see Chapter 4, “Running the Dell Diagnostics”).
The diskette-drive access
indicator
The diskette-drive access indicator should appear in the status display when
data is accessed on the diskette drive. You can test this indicator by inserting a
diskette into the drive, typing
dir a:
at an MS-DOS prompt, and pressing
<Enter>. If the diskette-drive access indicator does not appear, see “Trouble-
shooting the Diskette Drive” found later in this chapter.
The CD-ROM/hard-disk
drive access indicator
The CD-ROM/hard-disk drive access indicator should appear when data is
accessed on the CD-ROM drive or the hard-disk drive. You can test this indica-
tor by typing
dir c:
at an MS-DOS prompt and pressing <Enter>. If the
CD-ROM/hard-disk drive access indicator does not appear, see “Troubleshoot-
ing the Hard-Disk Drive” or “Troubleshooting the CD-ROM Drive” found later in
this chapter.
/LVWHQ²IRU±
$FWLRQ
A series of beeps
See “Messages and Codes” found later in this chapter.
An unfamiliar constant
scraping or grinding
sound when a drive is
accessed
Make sure the sound is not caused by the application program that is running.
The sound could also be caused by a hardware malfunction. See Chapter 5,
“Getting Help,” for instructions on obtaining technical assistance from Dell.
The absence of a familiar
sound
When you turn on the computer, you can hear the hard-disk drive spin up, and
the computer tries to access the boot files from the hard-disk drive or the dis-
kette drive. If your computer does not boot, call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.) Otherwise, see Chapter 4,
“Running the Dell Diagnostics.”
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
System User’s Guide
.