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FDD Controller - hard drive removal

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Failing bits: nnnn Memory failed at RAM address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Fixed disk 0 failure The hard-disk drive failed to initialize. See "Troubleshooting the Hard-Disk Drive" found later in this chapter. Fixed disk con- The hard-disk drive troller failure controller may be faulty. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Incorrect drive A type-run Setup The diskette drive is not iden- Shut down the computer, remove the combination tified properly in the Setup module completely, and then reinsert it. Turn the program. computer back on, and check for the error message. If the problem persists, reboot the computer and press to enter the Setup program. Write down the setting for FDD Controller in the Main menu. Then call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Keyboard controller error The keyboard controller is faulty. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Keyboard error If an external keyboard is being used, a cable or connector may be loose or the keyboard may be faulty. If the built-in keyboard is being used, it may be faulty. A key on the built-in keyboard may have been pressed while the computer was booting. Run the Stuck Key Test in the Dell Diagnostics. (For instructions, see Chapter 4, "Running the Dell Diagnostics.") Operating system not found The operating system may be corrupted. Or, the operating system cannot be found on the hard-disk drive or on the diskette in the diskette drive. Reinstall the operating system. See the documentation that came with the operating system. If the problem is still not resolved, call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Parity check 1 nnnn A parity error was found in the system bus at address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") Parity check 2 nnnn A parity error was found in Call Dell for technical assistance. (For instructions, the I/O bus at address nnnn. see Chapter 5, "Getting Help.") Real time clock error The CMOS battery that supports data stored in NVRAM may be dead. Call Dell for technical assistance. (For instructions, see Chapter 5, "Getting Help.") NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User's Guide. Troubleshooting Your Computer 3-7

Section	Page
Safety Instructions	3
When Using Your Computer	3
Ergonomic Computing Habits	5
When Removing or Installing Memory Modules	6
Protecting Against Electrostatic Discharge	7
Preface	9
About This Guide	9
Warranty and Return Policy Information	10
Other Documents You May Need	10
Notational Conventions	11
Warnings, Cautions, and Notes	11
Typographical Conventions	11
Contents	13
Introduction	21
Hardware Features	23
Software Features	25
Using the Power Button	25
Accessing Electronic Documentation	26
Available Options	26
Getting Help	27
Customizing System Features	29
System Utilities	29
Setup Program	30
Accessing the Setup Program	31
Main Menu Options	31
System Time	32
System Date	32
Floppy Drive	32
Hard Disk	32
Quiet Boot	32
Video Display Device	32
Television Type	32
System Memory	32
Extended Memory	33
System Devices Menu Options	33
IDE Controller	33
FDD Controller	34
Internal MPEG II	34
Serial Port	34
Infrared Port	34
Parallel Port	34
Security Menu Options	35
System Password	35
Set System Password	35
Password on Boot	36
Power Menu Options	36
Power Management Mode	36
Smart CPU Mode	37
Standby Time-Out	37
Suspend Time-Out	38
Suspend Mode	38
Resume on Modem Ring	39
Resume on Time of Day	39
Resume Time	39
Boot Menu Options	39
Exit Menu Options	40
Save Changes and Exit	41
Discard Changes and Exit	41
Get Default Values	41
Load Previous Values	41
Save Changes	42
Reinstalling Utilities and Drivers	42
Reinstalling Video Drivers	42
Reinstalling Touch Pad Drivers	43
Reinstalling Audio Drivers	43
Reinstalling Internal Modem Drivers	43
Reinstalling DVD-ROM Decoder Drivers	44
Creating the Save-to-Disk Suspend File	44
Reinstalling the System User’s Guide	45
Troubleshooting Your Computer	47
Backing Up Your Files	47
Basic Checks	48
Checking Connections	49
Look and Listen	51
Setup Options	52
Messages and Codes	52
System Beep Codes	54
Finding Software Solutions	56
Installing and Configuring Software	56
Start-Up Files	57
Using Software	57
Error Messages	57
Input Errors	57
Memory-Resident Programs	57
Program Conflicts	58
Avoiding Interrupt Assignment Conflicts	58
Troubleshooting Procedures	59
Troubleshooting a Wet Computer	59
Troubleshooting a Damaged Computer	61
Troubleshooting a Power Failure	62
Total Power Failure When Using the AC Adapter	63
Total Power Failure When Using a Battery	64
No Power to a Part of the Computer	65
Troubleshooting the Diskette Drive	66
Troubleshooting the CD-ROM or DVD-ROM Drive	67
Troubleshooting the Hard-Disk Drive	68
Troubleshooting an External Keyboard	69
Troubleshooting Memory	71
Troubleshooting the Display	73
Troubleshooting an External Monitor	74
Troubleshooting the Serial and Parallel Ports	75
Troubleshooting the Basic I/O Functions	76
Troubleshooting a Parallel Printer	77
Troubleshooting a Serial I/O Device	78
Troubleshooting the Infrared Port	79
Troubleshooting the Touch Pad	79
Troubleshooting Audio Functions	80
Running the Dell Diagnostics	81
Features of the Dell Diagnostics	81
When to Use the Dell Diagnostics	82
Before You Start Testing	82
Starting the Dell Diagnostics	83
Completing the Dell Diagnostics	84
How to Use the Dell Diagnostics	84
Confirming the System Configuration Information	85
How to Use the Menu	86
Main Menu Options	86
Run	86
Select	87
Subtest	87
Run (Under Subtest)	87
Select (Under Subtest)	87
Options (Under Subtest)	88
Test Limits (Under Subtest)	88
About (Under Subtest)	88
Key-Help (Under Subtest)	88
Quit Menu (Under Subtest)	88
Options	88
Number of Times to Repeat Test(s)	89
Maximum Errors Allowed	89
Pause for User Response	89
Output Device for Status Messages	90
Output Device for Error Messages	91
Test Limits	91
About	91
Key-Help	92
Quit	92
Tests in the Dell Diagnostics	92
Error Messages	94
RAM Test Group	94
Why Run a RAM Test?	94
Subtests	95
System Set Test Group	95
Why Run a System Set Test?	95
Subtests	96
Video Test Group	97
Why Run a Video Test?	98
Subtests	98
Keyboard Test Group	99
Why Run a Keyboard Test?	99
Subtests	100
Mouse Test	100
Why Run the Mouse Test?	100
Subtests	100
Diskette Drives Test Group	101
Why Run a Diskette Drives Test?	101
Subtests	101
IDE (ATA/ATAPI) Devices Test Group	102
Why Run an IDE Devices Test?	102
Subtests	102
Serial/Infrared Ports Test Group	103
Why Run a Serial/Infrared Ports Test?	103
Subtests	104
Parallel Ports Test Group	104
Why Run a Parallel Ports Test?	104
Subtests	105
Audio Test Group	106
Why Run an Audio Test?	106
Subtests	106
Getting Help	107
Technical Assistance	107
Help Tools	108
System User’s Guide	108
World Wide Web on the Internet	108
AutoTech Service	109
TechFax Service	109
TechConnect BBS	110
Automated Order-Status System	110
Technical Support Service	110
Problems With Your Order	110
Product Information	110
Returning Items for Warranty Repair or Credit	111
Before You Call	111
Dell Contact Numbers	113
Technical Specifications	123
Diagnostic Video Tests	129
Video Memory Test	130
Video Hardware Test	130
Text Mode Character Test	130
Character Attributes Subtest (80 x 25)	130
Character Set Subtest (80 x 25)	130
Character Attributes Subtest (40 x 25)	131
Character Set Subtest (40 x 25)	131
Text Mode Color Test	132
Color Attributes Subtest (80 x 25)	132
Color Attributes Subtest (40 x 25)	133
Color Bars Subtest	133
Text Mode Pages Test	133
Graphics Mode Test	133
320 x 200 Graphics Mode Screens	133
320 x 200 16-Color Graphics Mode Screen	133
640 x 200 16-Color Graphics Mode Screen	134
640 x 350 16-Color Graphics Mode Screen	134
640 x 480 2-Color Graphics Mode Screen	134
640 x 480 16-Color Graphics Mode Screen	134
320 x 200 256-Color Graphics Mode Screen	135
640 x 480 256-Color Graphics Mode Screen	135
800 x 600 16-Color Graphics Mode Screen	135
800 x 600 256-Color Graphics Mode Screen	135
1024 x 768 16-Color Graphics Mode Screen	135
1024 x 768 256-Color Graphics Mode Screen	135
Color Palettes Test	135
Solid Colors Test	136
Regulatory Notices	137
FCC Notices (U.S. Only)	138
Class A	139
Class B	139
Modem Regulatory Information	139
Fax Branding	140
IC Notice (Canada Only)	141
Modem Regulatory Information	141
CE Notice (European Union)	142
EN 55022 Compliance (Czech Republic Only)	143
VCCI Notice (Japan Only)	143
Class A ITE	143
Class B ITE	144
MOC Notice (South Korea Only)	144
Class A Device	144
Class B Device	145
Polish Center for Testing and Certification Notice	145
Wymagania Polskiego Centrum BadaÒ i Certyfikacji	146
Pozosta³e instrukcje bezpieczeÒstwa	146
NOM Information (Mexico Only)	147
Información para NOM (únicamente para México)	148
BCIQ Notice (Taiwan Only)	148
Warranty, Return Policy, and Year 2000 Statement of Compliance	149
Limited Three-Year Warranty (U.S. and Canada Only)	149
Coverage During Year One	149
Coverage During Years Two and Three	150
General Provisions	150
“Total Satisfaction” Return Policy (U.S. and Canada Only)	151
Year 2000 Statement of Compliance for Dell-Branded Hardware Products	152
Previous Products	152
Software	153
Additional Information	153

Match case Limit results 1 per page

Troubleshooting Your Computer

3-7

Failing bits:

nnnn

Memory failed at RAM

address

nnnn

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

Fixed disk 0

failure

The hard-disk drive failed to

initialize.

See “Troubleshooting the Hard-Disk Drive” found

later in this chapter.

Fixed disk con-

troller failure

The hard-disk drive

controller may be faulty.

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

Incorrect drive

A type—run

Setup

The diskette drive is not iden-

tified properly in the Setup

program.

Shut down the computer, remove the combination

module completely, and then reinsert it. Turn the

computer back on, and check for the error message.

If the problem persists, reboot the computer and

press <F2> to enter the Setup program. Write

down the setting for

FDD Controller

in the

Main

menu. Then call Dell for technical assistance. (For

instructions, see Chapter 5, “Getting Help.”)

Keyboard con-

troller error

The keyboard controller is

faulty.

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

Keyboard error

If an external keyboard is

being used, a cable or con-

nector may be loose or the

keyboard may be faulty.

If the built-in keyboard is

being used, it may be faulty.

A key on the built-in key-

board may have been

pressed while the computer

was booting.

Run the Stuck Key Test in the Dell Diagnostics. (For

instructions, see Chapter 4, “Running the Dell

Diagnostics.”)

Operating

system not

found

The operating system may

be corrupted. Or, the operat-

ing system cannot be found

on the hard-disk drive or on

the diskette in the diskette

drive.

Reinstall the operating system. See the documen-

tation that came with the operating system. If the

problem is still not resolved, call Dell for technical

assistance. (For instructions, see Chapter 5, “Get-

ting Help.”)

Parity check 1

nnnn

A parity error was found in

the system bus at address

nnnn

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

Parity check 2

nnnn

A parity error was found in

the I/O bus at address

nnnn

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

Real time clock

error

The CMOS battery that

supports data stored in

NVRAM may be dead.

Call Dell for technical assistance. (For instructions,

see Chapter 5, “Getting Help.”)

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NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the

System User’s Guide