Dell Inspiron 8600c Owners Manual - Page 35

Modem and Internet Connection Problems

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• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Modem and Internet Connection Problems NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem. NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector. C H E C K T H E T E L E P H O N E W A L L J A C K - Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack. Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information. C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. C H E C K T H E C O N N E CT I O N - Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E - Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E GU L A R D I A L T O N E - If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Setting Up Yo ur Comput er 35

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Setting Up Your Computer
35
•
If you have already obtained setup information from your ISP but you did not
receive a setup CD, click
Set up my connection manually
.
•
If you have a CD, click
Use the CD I got from an ISP
.
5
Click
Next
.
If you selected
Set up my connection manually
, continue to step 6. Otherwise, follow
the instructions on the screen to complete the setup.
NOTE:
If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
How do you want to connect to the Internet?
, and
then click
Next
.
7
Use the setup information provided by your ISP to complete the setup.
If you cannot connect to the Internet but have successfully connected in the past, the ISP
might have a service outage. Contact your ISP to check the service status, or try connecting
again later.
Modem and Internet Connection Problems
NOTICE:
Connect the modem to an analog telephone wall jack only. Connecting the modem to
a digital telephone network damages the modem.
NOTICE:
Modem and network connectors look similar. Do not plug a telephone line into the
network connector.
C
HECK
THE
TELEPHONE
WALL
JACK
—
Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service.
Try connecting the modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line
splitter, then bypass them and use the telephone line to connect the modem directly to the telephone
wall jack.
C
HECK
THE
CONNECTION
—
Verify that the telephone line is connected to the modem.
C
HECK
THE
TELEPHONE
LINE
—
Try using a different telephone line. If you are using a line that
is 3 m (10 ft) or more in length, try a shorter one.
I
RREGULAR
DIAL
TONE
—
If you have voice mail service, you might hear an irregular dial tone
when you have messages. Contact your telephone company for instructions on restoring a dial tone.
T
URN
OFF
CALL
WAITING
(
CATCH
-
PHONE
)—
See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.