Dell Latitude E7240 Ultrabook Desktop and Notebooks Users Guide - Page 61

To check on the status of any Dell products that you have ordered, you can go to http://www.dell.com/support, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region on dell.com/support. AutoTech Service Dell's automated technical support service-AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region on dell.com/support. Dell Connect / GoToAssit DellConnect / GoToAssit is a Web-based technology that enables Dell service and support associates to access a customer's computer to diagnose and repair it, all under the customer's supervision. With this technology, a representative has the ability to: • Communicate with the customer via a chat box. • View or take control of customer's desktop. • Use the pen, highlighter, and arrow stamper tools on the shared desktop. • Share control of the mouse and keyboard. • Push/send URLs. • Send and recieve files. • Reboot and reconnect to the customer's computer. • Transfer a session to Level 2 / Manager. • Invite a co-worker to assist you or learn from a session. • Use Diagnostic Tools to retrieve key information on the status of the customer's computer. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, Contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, See contact numbers for your region from dell.com/ support. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region from dell.com/support. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region from dell.com/support. 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a list indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Getting Help and Contacting Dell 61