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Dell PowerEdge M620 Hardware Owner's Manual - Page 309

Troubleshooting Your System, Safety First-For You and Your System, Start-Up Routine

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5 Troubleshooting Your System Safety First-For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Start-Up Routine Look and listen during the system's start-up routine for the indications described in Table 5-1. Table 5-1. Start-Up Routine Indicators Look/listen for: An error message displayed on the monitor Alert messages from the systems management software The monitor's power indicator The keyboard indicators The USB diskette drive activity indicator The USB optical drive activity indicator The hard-drive activity indicator Action See "System Messages" on page 115. See the systems management software documentation. See "Troubleshooting Video" on page 310. See "Troubleshooting the Keyboard" on page 311. See "Troubleshooting USB Devices" on page 312. See "Troubleshooting USB Devices" on page 312. See "Troubleshooting Hard Drives" on page 320. Troubleshooting Your System 309

Section	Page
Dell PowerEdge Modular Systems	1
Contents	3
About Your System	13
Accessing System Features During Start-up	13
System Overview	14
System Control Panel Features	16
LCD Module	18
LCD Module Features	19
Using the LCD Module Menus	19
Configuration Wizard	20
Main Menu	21
LCD Setup Menu	21
Server Menu	21
Enclosure Menu	21
Blade Features	22
Using USB Diskette or USB DVD/CD Drives	31
Hard-Drive Features	31
Back-Panel Features	34
Power Supply Indicator	36
Fan Module Indicators	37
Identifying Midplane Version	38
iKVM Module	41
Tiering the Avocent iKVM Switch From an Analog KVM Switch	44
Tiering the Avocent iKVM Switch From a Digital KVM Switch	46
Resynchronizing the Server List at the Remote Client Workstation	47
CMC Module	48
I/O Connectivity	52
Guidelines for Installing I/O Modules	52
General I/O Module Configuration Guidelines	52
Fabric A	52
Fabric B	53
Fabric C	53
Port Auto-Disablement in Quad-Port Network Daughter Card (PowerEdge M710HD Only)	53
Mezzanine Cards	55
PowerEdge M610x Only	55
Full-Height Blades	55
Half-Height Blades	55
I/O Module Port Mapping	58
Full-Height Blades	58
Standard LOM (Dual-Port) Mapping	58
Dual-Port Mezzanine Cards	59
Half-Height Blades	66
Standard LOM (Dual-Port) and Network Daughter Card (Quad-Port) Mapping	66
Dual-Port Mezzanine Cards	66
Dell PowerConnect-KR 8024-k Switch	69
Dell M8428-k 10 Gb Converged Network Switch	71
Mellanox M3601Q QDR Infiniband Switch I/O Module	73
Mellanox M2401G Infiniband Switch I/O Module	74
Cisco SFS M7000e Infiniband Switch Module	75
Cisco Ethernet Switch	77
PowerConnect M6348 1 Gb Ethernet Switch I/O Module	79
PowerConnect M8024 10 Gb Ethernet Switch I/O Module	81
PowerConnect M6220 Ethernet Switch Module	83
Dell 10 GbE KR Pass-Through I/O Module	85
Dell 8/4 Gbps Fibre Channel Pass-Through I/O Module	86
10 Gb Ethernet Pass-Through Module II	88
10 Gb Ethernet Pass-Through I/O Module	90
4 Gbps Fibre Channel Pass-Through Module	92
Brocade M5424 FC8 I/O Module	95
Brocade M4424 SAN I/O Module	98
10/100/1000 Mb Ethernet Pass-Through Module	101
LCD Status Messages	103
Viewing Status Messages	103
Removing LCD Status Messages	103
System Messages	115
Warning Messages	134
Diagnostics Messages	135
Alert Messages	135
Using the System Setup Program and UEFI Boot Manager	137
Choosing the System Boot Mode	137
Entering the System Setup Program	138
Responding to Error Messages	138
Using the System Setup Program Navigation Keys	138
System Setup Options	139
Memory Settings Screen	140
Processor Settings Screen	141
SATA Settings Screen (PowerEdge M610, M610x)	143
Boot Settings Screen	143
Integrated Devices Screen	144
PCI IRQ Assignments Screen	146
Serial Communication Screen	146
Power Management Screen (PowerEdge M915, M910, M710, M710HD, M610 and M610x Only)	147
System Security Screen	148
Exit Screen	149
Entering the UEFI Boot Manager	150
UEFI Boot Manager Screen	150
UEFI Boot Settings Screen	150
System Utilities Screen	151
System and Setup Password Features	151
Using the System Password	151
Assigning a System Password	151
Using Your System Password to Secure Your System	152
Changing an Existing System Password	153
Using the Setup Password	153
Assigning a Setup Password	153
Operating With a Setup Password Enabled	154
Deleting or Changing an Existing Setup Password	154
Installing Blade Components	155
Recommended Tools	155
Removing and Installing a Blade	155
Removing a Blade	155
Installing a Blade	158
Removing and Installing a Blade Blank	158
Removing a Blade Blank	158
Installing a Blade Blank	159
Opening and Closing the Blade	159
Opening the Blade	159
Closing the Blade	161
Inside the System	162
System Memory	171
System Memory - PowerEdge M915	171
General Memory Module Installation Guidelines - PowerEdge M915	173
Non-Optimal Memory Configurations	176
Memory Sparing Support - PowerEdge M915	176
System Memory - PowerEdge M910	177
General Memory Module Installation Guidelines - PowerEdge M910	179
Non-Optimal Memory Configurations	181
Memory Sparing Support - PowerEdge M910	181
System Memory - PowerEdge M905	181
General Memory Module Installation Guidelines - PowerEdge M905	182
Non-Optimal Memory Configurations	184
Memory Sparing Support - PowerEdge M905	184
System Memory - PowerEdge M805	184
General Memory Module Installation Guidelines - PowerEdge M805	185
Non-Optimal Memory Configurations	187
Memory Sparing Support - PowerEdge M805	187
System Memory - PowerEdge M710	188
General Memory Module Installation Guidelines - PowerEdge M710	190
Advanced ECC Mode Support - PowerEdge M710	190
Memory Mirroring Support - PowerEdge M710	190
Independent Channel Mode (Optimizer Mode) - PowerEdge M710	191
System Memory - PowerEdge M710HD	194
General Memory Module Installation Guidelines - PowerEdge M710HD	195
Advanced ECC Mode Support - PowerEdge M710HD	195
Memory Mirroring Support - PowerEdge M710HD	195
Memory Sparing Support - PowerEdge M710HD	196
Independent Channel Mode (Optimizer Mode) - PowerEdge M710HD	196
System Memory - PowerEdge M610/M610x	199
General Memory Module Installation Guidelines - PowerEdge M610/M610x	200
Advanced ECC Mode Support - PowerEdge M610/M610x	201
Memory Mirroring Support - PowerEdge M610/M610x	201
Independent Channel Mode (Optimizer Mode) - PowerEdge M610/M610x	202
System Memory - PowerEdge M605	204
General Memory Module Installation Guidelines - PowerEdge M605	205
Single-Processor Memory Configurations	206
Dual-Processor Memory Configurations	207
Non-Optimal Memory Configurations	208
Memory Sparing Support - PowerEdge M605	208
System Memory - PowerEdge M600	210
General Memory Module Installation Guidelines - PowerEdge M600	211
Non-Optimal Memory Configurations	212
Memory Sparing Support - PowerEdge M600	212
Memory Mirroring Support - PowerEdge M600	212
Installing Memory Modules	213
Removing Memory Modules	214
Mezzanine Interface Card (PowerEdge M610x Only)	215
Removing the Mezzanine Interface Card	215
Installing the Mezzanine Interface Card	217
I/O Module Mezzanine Cards	217
Mezzanine Card Installation Guidelines	218
Full-Height Blades	218
Half-Height Blades	219
Installing a Mezzanine Card	219
Removing a Mezzanine Card	222
SD Card	223
PowerEdge M905 and M805	223
PowerEdge M915, M910, M710, M710HD, M610, and M610x	224
SD vFlash Card (PowerEdge M915, M910, M710, M710HD, M610, and M610x Only)	225
RAID Battery	226
Removing a RAID Battery	226
Installing the RAID Battery	231
Integrated NIC Hardware Key	232
Internal USB Key (PowerEdge M915, M910, M710, M710HD, M610, and M610x Only)	232
Network Daughter Card/LOM Riser Card (PowerEdge M915 and M710HD Only)	233
Removing the LOM Riser Card	233
Installing the LOM Riser Card	234
Expansion Cards and Expansion-Card Riser (PowerEdge M610x Only)	235
Expansion Card Installation Guidelines	235
Installing an Expansion Card	236
Removing an Expansion Card	238
Expansion-Card Riser (PowerEdge M610x Only)	239
Removing the Expansion-Card Riser	239
Installing the Expansion-Card Riser	243
Processors	243
Processor Installation Guidelines	243
PowerEdge M915 System	243
PowerEdge M910 System	243
PowerEdge M905 System	243
PowerEdge M805 System	244
PowerEdge M710, M710HD, M610, M610x, and M600 Systems	244
PowerEdge M605 System	244
Removing a Processor	244
Installing a Processor	259
FlexMem Bridge (PowerEdge M910 Only)	261
Removing a FlexMem Bridge	261
Installing a FlexMem Bridge	261
HT Bridge Card (PowerEdge M905 Only)	262
Removing an HT Bridge Card	262
Installing an HT Bridge Card	264
Blade System Board NVRAM Backup Battery	265
Removing and Installing the NVRAM Backup Battery	265
Hard Drives	267
Hard Drive Installation Guidelines	267
Installing a Hard Drive	267
Removing a Hard Drive	269
Shutdown Procedure for Servicing a Hard Drive	269
Configuring the Boot Drive	269
Removing a Hard Drive From a Hard-Drive Carrier	269
Installing a Hard Drive in a Hard-Drive Carrier	270
Video Controller (PowerEdge M905, M805, M605, and M600 Only)	272
Hard-Drive Backplane	274
Blade System Board	276
Removing the System Board	276
Installing the System Board	280
Storage Controller Card	281
Removing the Storage Controller Board	281
Installing the Storage Controller Board	282
Midplane Interface Card (PowerEdge M610x)	283
Removing the Midplane Interface Card	283
Installing the Midplane Interface Card	285
Installing Enclosure Components	287
Power Supply Modules	287
System Power Guidelines	287
Power Supply Blanks	288
Removing a Power Supply Module	288
Installing a Power Supply Module	291
Fan Modules	291
Removing a Fan Module	291
Installing a Fan Module	292
CMC Module	293
Removing a CMC Module	293
Installing an SD Card in the CMC Module	294
Installing a CMC Module	295
iKVM Module	296
Removing an iKVM Module	296
Installing an iKVM Module	296
I/O Modules	296
Removing an I/O Module	296
Installing an I/O Module	298
Enclosure Bezel	298
Removing the Enclosure Bezel	298
Installing the Enclosure Bezel	299
Enclosure Midplane	300
Installing the Midplane and Front Module Cage Assembly	302
Enclosure Control Panel Assembly	303
Removing the Enclosure Control Panel	303
Installing the Enclosure Control Panel	305
LCD Module	305
Removing the LCD Module	305
Installing the LCD Module	307
Troubleshooting Your System	309
Safety First-For You and Your System	309
Start-Up Routine	309
Checking the Equipment	310
Troubleshooting External Connections	310
Troubleshooting Video	310
Troubleshooting the Keyboard	311
Troubleshooting the Mouse	311
Troubleshooting USB Devices	312
Responding to a Systems Management Alert Message	312
Troubleshooting a Wet Enclosure	312
Troubleshooting a Damaged Enclosure	313
Troubleshooting Enclosure Components	314
Troubleshooting Power Supply Modules	314
Troubleshooting Fan Modules	315
Troubleshooting the CMC Module	315
Troubleshooting the iKVM Module	317
Problem:	317
Likely Cause and Solution:	317
Example:	317
Solution:	317
Troubleshooting a Network Switch Module	318
Troubleshooting Blade Components	319
Troubleshooting Blade Memory	319
Troubleshooting Hard Drives	320
Troubleshooting Expansion Cards	321
Troubleshooting Processors	322
Troubleshooting the Blade Board	323
Troubleshooting the NVRAM Backup Battery	324
Running System Diagnostics	325
Dell PowerEdge Diagnostics	325
System Diagnostics Features	325
When to Use the System Diagnostics	326
Running the System Diagnostics	326
Running the Embedded System Diagnostics	326
From a USB Flash Drive	327
System Diagnostics Testing Options	328
Using the Advanced Testing Options	329
Error Messages	329
System Board Information	331
Blade System Board Jumper Settings	331
PowerEdge M915 Jumper Settings	331
PowerEdge M910 Jumper Settings	332
PowerEdge M905 Jumper Settings	332
PowerEdge M805 Jumper Settings	333
PowerEdge M710 Jumper Settings	334
PowerEdge M710HD Jumper Settings	335
PowerEdge M610/M610x Jumper Settings	336
PowerEdge M600 Jumper Settings	337
System Board Connectors	338
PowerEdge M915 System Board	338
PowerEdge M910 System Board	340
PowerEdge M905 System Board	342
PowerEdge M805 System Board	344
PowerEdge M710 System Board	346
PowerEdge M710HD System Board	348
PowerEdge M610 System Board	349
PowerEdge M610x System Board	350
PowerEdge M610x Midplane Interface Card	352
PowerEdge M610x Expansion-Card Riser	353
PowerEdge M610x Mezzanine Interface Card	354
PowerEdge M605 System Board	355
PowerEdge M600 System Board	357
Disabling a Forgotten Password	358
Getting Help	361
Contacting Dell	361