Epson EPL 5800 Reference Guide - Page 109

Printer driver and utility problems, Device Manager - epl 5800l

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Printer driver and utility problems The status information does not match the real status of the printer EPSON Status Monitor 3 monitors the printer at regular intervals. You may need to wait until EPSON Status Monitor 3 monitors the printer again, and automatically updates the status. Cannot install the printer driver in Windows If your computer did not have Windows 98 pre-installed, it is an upgrade from Windows 95 to 98. It may not support USB connectors, and may not print. Confirm whether your computer supports USB connectors by calling the manufacturer. The printer driver is installed as an "unknown device" in Device Manager Some problem may have disrupted the plug-and-play installation of the printer driver. With the printer turned on and connected to the computer through a USB cable, right-click the My Computer icon and choose Properties. Click the Device Manager tab and check if USB printer or EPL-5800L appears under unknown device. If it does, disconnect the USB cable from the printer, reconnect it, and reinstall the printer driver. Chapter 6 Troubleshooting 109

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Chapter 6
Troubleshooting
109
Printer driver and utility problems
EPSON Status Monitor 3 monitors the printer at regular intervals.
You may need to wait until EPSON Status Monitor 3 monitors the
printer again, and automatically updates the status.
If your computer did not have Windows 98 pre-installed, it is an
upgrade from Windows 95 to 98. It may not support USB
connectors, and may not print. Confirm whether your computer
supports USB connectors by calling the manufacturer.
Some problem may have disrupted the plug-and-play installation
of the printer driver. With the printer turned on and connected to
the computer through a USB cable, right-click the
My Computer
icon and choose
Properties
. Click the
Device Manager
tab and
check if
USB printer
or
EPL-5800L
appears under
unknown
device
. If it does, disconnect the USB cable from the printer,
reconnect it, and reinstall the printer driver.
The status information does not match the real status of the
printer
Cannot install the printer driver in Windows
The printer driver is installed as an “unknown device” in
Device Manager