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Epson WorkForce Pro WF-M5694 User Manual - Page 308

Solving Problems, Product Status Messages

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Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Status Menu Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving PCL/PostScript Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the Status button to display the Status Menu. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Printer error. Turn the power off and Turn the product off and then back on again. If the error on again. continues, check for a paper jam. If there is no paper jam, contact Epson for support. You need to replace the following ink Replace the ink cartridge. cartridge. 308

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Presets	22
Changing LCD Screen Language	24
Adjusting Control Panel Sounds	25
Adjusting the Screen Brightness	26
Turning Off the Operation Time Out Setting	27
Product Parts Locations	28
Product Parts - Top	29
Product Parts - Inside	32
Product Parts - Back	33
Checking for Software Updates	33
Using Eco Mode and Other Power Saving Settings	34
Changing the Eco Settings	34
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	37
Using Epson Email Print	38
Using the Epson iPrint Mobile App	38
Using Epson Remote Print	39
Using Epson Scan to Cloud	39
Using AirPrint	40
Using Google Cloud Print	40
Setting Up Google Cloud Print on a Chromebook	41
Using Fire OS Printing	42
Using Windows 10 Mobile Printing	43
Wi-Fi or Wired Networking	44
Wi-Fi Infrastructure Mode Setup	44
Selecting Wireless Network Settings From the Control Panel	45
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode	49
Wi-Fi Protected Setup (WPS)	51
Using WPS to Connect to a Network	51
Printing a Network Status Sheet	52
Changing or Updating Network Connections	54
Accessing the Web Config Utility	54
Changing a USB Connection to a Wi-Fi Connection	54
Changing a Wi-Fi Connection to a Wired Network Connection	55
Connecting to a New Wi-Fi Router	55
Disabling Wi-Fi Features	56
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	57
Installing the Epson Universal Print Driver - Windows	57
Installing the PostScript (PS3) Printer Software - Windows	61
Installing the PostScript (PS3) Printer Software - OS X	61
Selecting PDL (Page Description Language) Settings	62
PDL Print Configuration Options	63
Selecting Printer Language and Interface Settings	65
Printer Language and Interface Options	67
Printing a PS3 (PostScript) Status Sheet	67
Loading Paper	69
Loading Paper in the Cassette	69
Loading Paper and Envelopes in the Rear Paper Feed Slot	73
Paper Loading Capacity	78
Available Epson Papers	79
Paper or Media Type Settings - Printing Software	80
Selecting the Paper Settings for Each Source - Control Panel	80
Paper Type Settings - Control Panel	82
Selecting Default Paper Settings - Administrator	82
Selecting the Default Printer Settings	83
Paper Source Settings Options	84
Setting the Universal Print Settings	84
Universal Print Settings Options	86
Installing and Enabling the Optional Second Paper Cassette	86
Installing the Optional Second Paper Cassette	87
Placing Originals on the Product	88
Placing Originals on the Scanner Glass	88
Placing Originals in the Automatic Document Feeder	89
Copying	93
Copying Documents or Photos	93
Copying Options	94
Printing from a Computer	97
Printing with Windows	97
Selecting Basic Print Settings - Windows	97
Paper Source Options - Windows	99
Print Quality Options - Windows	100
Multi-Page Printing Options - Windows	100
Selecting Double-sided Printing Settings - Windows	101
Double-sided Printing Options - Windows	103
Print Density Adjustments - Windows	104
Selecting Additional Layout and Print Options - Windows	105
Image Options and Additional Settings - Windows	106
Header/Footer Settings - Windows	107
Selecting a Printing Preset - Windows	108
Selecting Extended Settings - Windows	110
Printing Your Document or Photo - Windows	111
Selecting Default Print Settings - Windows	112
Changing the Language of the Printer Software Screens	113
Changing Automatic Update Options	114
Printing with OS X	115
Selecting Basic Print Settings - OS X	116
Paper Source Options - OS X	119
Print Quality Options - OS X	119
Selecting Page Setup Settings - OS X	120
Selecting Print Layout Options - OS X	121
Selecting Double-sided Printing Settings - OS X	121
Double-sided Printing Options and Adjustments - OS X	123
Managing Color - OS X	123
Color Matching Options - OS X	124
Selecting Printing Preferences - OS X	124
Printing Preferences - OS X	125
Printing Your Document or Photo - OS X	126
Checking Print Status - OS X	126
Printing with the Epson Universal Print Driver - Windows	127
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	128
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	129
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	132
Selecting Maintenance Options - Epson Universal Print Driver - Windows	134
Extended Settings - Epson Universal Print Driver - Windows	135
Selecting Default Print Settings - Epson Universal Print Driver - Windows	136
Locking Printer Settings - Epson Universal Print Driver - Windows	138
Epson Universal Print Driver Locked Setting Options	139
Adding Network Printers - Epson Universal Print Driver - Windows	140
Printing with the PostScript (PS3) Printer Software - Windows	143
Enabling the Optional Paper Cassette - PostScript Printer Software - Windows	143
Selecting Basic Print Settings - PostScript Printer Software - Windows	144
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	147
Selecting Default Print Settings - PostScript Printer Software - Windows	148
Printing with the PostScript (PS3) Printer Software - OS X	149
Enabling the Optional Paper Cassette - PostScript Printer Software - OS X	150
Selecting Basic Print Settings - PostScript Printer Software - OS X	151
Selecting Page Setup Settings - PostScript Printer Software - OS X	155
Selecting Print Layout Options - PostScript Printer Software - OS X	156
Sizing Printed Images - PostScript Printer Software - OS X	157
Managing Color - PostScript Printer Software - OS X	157
Printing Your Document or Photo - PostScript Printer Software - OS X	158
Checking Print Status - PostScript Printer Software - OS X	159
Cancelling Printing Using a Product Button	160
Scanning	161
Starting a Scan	161
Starting a Scan Using the Product Control Panel	161
Adding and Assigning Scan Jobs	163
Starting a Scan with Document Capture Pro or Document Capture	164
Starting a Scan Using the Epson Scan Icon	167
Starting a Scan from a Scanning Program	169
Selecting Epson Scan Settings	171
Scan Modes	171
Selecting the Scan Mode	171
Scanning in Office Mode	172
Available Document Source Settings - Office Mode	175
Selecting a Scan Area - Office Mode	175
Available Image Adjustments - Office Mode	178
Scanning in Professional Mode	179
Available Document Source Settings - Professional Mode	182
Available Image Types - Professional Mode	182
Selecting a Scan Area - Professional Mode	183
Available Image Adjustments - Professional Mode	186
Selecting a Scan Size - Professional Mode	188
Image Preview Guidelines	191
Scan Resolution Guidelines	191
Selecting Scan File Settings	193
Available Scanned File Types and Optional Settings	195
Scanning with OS X Using Image Capture	196
Available Scan Settings - OS X Image Capture	198
Scanning Special Projects	199
Scanning to a SharePoint Server or Cloud Service	199
Scanning Multi-Page Originals as Separate Files	201
Faxing	204
Connecting a Telephone or Answering Machine	204
Setting Up Fax Features	207
Setting Up Basic Fax Features	208
Selecting Your Country or Region	208
Selecting the Date and Time	209
Using the Fax Setup Wizard	211
Selecting the Line Type	214
Setting the Number of Rings to Answer	216
Selecting Advanced Fax Settings	218
User Default Settings - Fax	220
Send Settings - Fax	221
Receive Settings - Fax	221
Output Settings - Fax	222
Basic Settings - Fax	224
Security Settings - Fax	225
Setting Up Fax Features Using the Fax Utility - Windows	226
Setting Up Fax Features Using the Fax Utility - OS X	228
Setting Up Contacts and Contact Groups	229
Setting Up Contacts Using the Product Control Panel	230
Creating a Contact	230
Editing or Deleting a Contact	232
Creating a Contact Group	233
Editing or Deleting a Contact Group	235
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	237
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	241
Sending Faxes	243
Sending Faxes from the Product Control Panel	243
Sending a Fax Using the Keypad, Contact List, or History	243
Fax Sending Options	245
Sending a Fax at a Specified Time	247
Sending a Fax on Demand	248
Sending a Stored Fax	249
Dialing Fax Numbers from a Connected Telephone	250
Sending Faxes Using the Fax Utility - Windows	251
Sending Faxes Using the Fax Utility - OS X	254
Receiving Faxes	257
Fax Reception	257
Receiving Faxes Automatically	258
Receiving Faxes Manually	258
Forwarding Received Faxes	259
Receiving a Fax by Polling	261
Viewing a Fax on the LCD Screen	262
Checking Fax Status	262
Printing Fax Reports	263
Fax Report Options	264
Using an External Device with Your Product	265
Connecting and Using a USB Flash Drive or External Device	265
USB Device Photo File Specifications	265
Disconnecting a USB Device	266
Viewing and Printing From the LCD Screen	266
Printing JPEG Photos	267
Printing TIFF Files	268
Printing PDF Files	268
Photo Adjustment Options - Device Mode	269
Print Setting Options - Device Mode	270
Transferring Files on a USB Device	271
Setting Up File Sharing for File Transfers From Your Computer	271
Transferring Files from a USB Device to Your Computer	272
Replacing the Ink Cartridge and Maintenance Box	274
Check Status of the Ink Cartridge and Maintenance Box	274
Checking Cartridge Status on the LCD Screen	274
Checking Cartridge and Maintenance Box Status with Windows	275
Checking Cartridge and Maintenance Box Status with OS X	278
Purchase Epson Ink Cartridges and Maintenance Box	279
Ink Cartridge and Maintenance Box Part Numbers	279
Removing and Installing the Ink Cartridge	279
Replacing the Maintenance Box	284
Adjusting Print Quality	287
Print Head Maintenance	287
Print Head Nozzle Check	287
Checking the Nozzles Using the Product Control Panel	288
Checking the Nozzles Using a Computer Utility	290
Print Head Cleaning	293
Cleaning the Print Head Using the Product Control Panel	293
Cleaning the Print Head Using a Computer Utility	296
Print Head Alignment	299
Aligning the Print Head Using the Product Control Panel	299
Aligning the Print Head Using a Computer Utility	301
Making Precise Alignment Adjustments	303
Cleaning the Paper Guide	303
Cleaning and Transporting Your Product	305
Cleaning Your Product	305
Transporting Your Product	307
Solving Problems	308
Product Status Messages	308
Status Menu Error Codes	310
Running a Product Check	313
Resetting Control Panel Defaults	315
Solving Setup Problems	316
Noise After Ink Installation	316
Software Installation Problems	316
Solving Network Problems	317
Product Cannot Connect to a Wireless Router or Access Point	317
Network Software Cannot Find Product on a Network	318
Product Does Not Appear in OS X Printer Window	319
Cannot Print Over a Network	320
Cannot Scan Over a Network	321
Solving Copying Problems	322
Product Makes Noise, But Nothing Copies	323
Product Makes Noise When It Sits for a While	323
Solving Paper Problems	323
Paper Feeding Problems	324
Paper Jam Problems Inside the Product	324
Paper Jam Problems in the Cassette	326
Paper Jam Problems in the Duplexer (Rear Cover)	328
Document Jams in the Automatic Document Feeder	330
Paper Ejection Problems	332
Solving PCL/PostScript Problems	332
Nothing Prints Using the PCL/Postscript Printer Software	333
Settings Are Missing from the PCL or PostScript Printer Software	333
Printing a PS3 (PostScript) Status Sheet	333
Solving Problems Printing from a Computer	333
Nothing Prints	334
Product Icon Does Not Appear in Windows Taskbar	334
Printing is Slow	335
Solving Page Layout and Content Problems	336
Inverted Image	337
Too Many Copies Print	337
Blank Pages Print	337
Incorrect Margins on Printout	338
Incorrect Characters Print	338
Incorrect Image Size or Position	339
Slanted Printout	339
Solving Print Quality Problems	340
White or Dark Lines in Printout	340
Blurry or Smeared Printout	341
Faint Printout or Printout Has Gaps	342
Grainy Printout	343
Solving Scanning Problems	344
Scanning Software Does Not Operate Correctly	344
Cannot Start Epson Scan	345
Scanning to a Network Folder or FTP is Slow	346
Solving Scanned Image Quality Problems	346
Image Consists of a Few Dots Only	347
Line of Dots Appears in All Scanned Images	347
Straight Lines in an Image Appear Crooked	347
Image is Distorted or Blurry	348
Image Colors are Patchy at the Edges	348
Image is Too Dark	348
Back of Original Image Appears in Scanned Image	349
Ripple Patterns Appear in an Image	349
Scanned Image Colors Do Not Match Original Colors	349
Scan Area is Not Adjustable in Thumbnail Preview	350
Scanned Image Edges are Cropped	350
Solving Faxing Problems	350
Cannot Send or Receive Faxes	350
Cannot Receive Faxes with a Telephone Connected to Your Product	352
Uninstall Your Product Software	352
Uninstalling Product Software - Windows	352
Uninstalling Product Software - OS X	354
Where to Get Help	354
Technical Specifications	356
Windows System Requirements	356
OS X System Requirements	357
Printing Specifications	358
Scanning Specifications	358
Automatic Document Feeder (ADF) Specifications	358
Fax Specifications	359
Paper Specifications	360
Printable Area Specifications	361
Ink Cartridge Specifications	362
Dimension Specifications	363
Electrical Specifications	363
Environmental Specifications	364
Interface Specifications	364
Network Interface Specifications	365
Safety and Approvals Specifications	366
PS3 Mode Fonts	366
PCL5 Mode Fonts (Bitstream)	368
PCL6 Mode Fonts (Bitstream)	371
PCL Mode Fonts (URW)	373
Symbol Sets	375
Notices	383
Important Safety Instructions	383
General Product Safety Instructions	383
Ink Cartridge Safety Instructions	385
LCD Screen Safety Instructions	386
Wireless Connection Safety Instructions	386
Telephone Equipment Safety Instructions	386
FCC Compliance Statement	387
Trademarks	389
Copyright Notice	390
libTIFF Software Acknowledgment	390
A Note Concerning Responsible Use of Copyrighted Materials	391
Default Delay Times for Power Management for Epson Products	391