Epson WorkForce Pro WF-M5694 User Manual - Page 345
Cannot Start Epson Scan
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Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements OS X System Requirements Related tasks Scanning with OS X Using Image Capture Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • Check the connection setting and test the connection using Epson Scan Settings: Windows 10: Click and select All apps. Select EPSON, then select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it. • If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance. 345