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Fujitsu 6000NS Operator's Guide - Page 333

Other Troubleshooting

UPC - 097564307195

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6.4 Other Troubleshooting 6.4 Other Troubleshooting This section describes problems that may occur during scanning and gives information on how to deal with them. Before requesting repair, check the following list of common problems. If the problem still cannot be solved after consulting the troubleshooting suggestions, check the points in "6.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 308) and then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. Problem Check item Suggestion Scanner cannot be turned on. Has the Startup button been pressed? Press the Startup button. Are the AC cable and AC adapter properly connected to the scanner? Connect the AC cable and the AC adapter. Disconnect the AC cable from the scanner, wait at least ten seconds, then reattach the cable and turn the power back on again. If the problem persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. Troubleshooting Scanning does not Has the document been loaded cor- Reload the documents into the ADF start. rectly into the ADF paper chute? paper chute. Is the ADF completely closed? Close the top cover completely. Does the same problem occur after turning the scanner power off and back on again, and re-logging in? If the error status persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider. Even after pressing The Scan button can only be used on the the Scan button, following screens. scanning does not start. Is the button displayed on the • "Send e-Mail" screen touch panel? • "Send Fax" screen 6 • "Print" screen • "Save" screen • "Scan Viewer" screen • "Scan Test" screen Network Scanner fi-6000NS Operator's Guide 305

Section	Page
Network Scanner fi-6000NS Operator's Guide	1
Contents	3
Copyright	11
Introduction	17
Regulatory Information	17
Trademarks	19
Notice of Liability	21
Safety Precautions	24
Chapter 1 Scanner Overview	29
1.1 Scanner Features	30
1.2 Part Names and Functions	31
1.2.1 External Parts	31
1.2.2 Internal Parts	33
1.3 User Types and Operations	34
1.4 Scanner Quick User Guide	37
1.4.1 Sending Scanned Data as an e-Mail Attachment	37
1.4.2 Sending Scanned Data by Fax	39
1.4.3 Printing Scanned Data on a Network Printer	41
1.4.4 Saving Scanned Data in a Network Folder	43
1.5 Scanner Requirements	45
1.5.1 Administrator Requirements for Login via the Network Interface	45
1.5.2 Server Requirement	46
Chapter 2 Basic Scanner Operations	49
2.1 Using the Scanner Buttons	50
2.1.1 Using the Startup Button	50
2.1.2 Using the Scan Button	51
2.2 Using the LCD Touch Panel	52
2.3 Using the Keyboard	53
2.3.1 Using the Keyboard: Administrator	53
2.3.2 Using the Keyboard: Regular Users	54
Chapter 3 Administrator Operations	55
3.1 Required Scanner Function Settings	56
3.2 Administrator Control Screens	57
3.2.1 Menu Tabs	57
3.2.2 Input Fields and Entering Characters	58
3.3 Administrator Login: via the Scanner's Touch Panel	59
3.4 Administrator Login: via the Network Interface	62
3.4.1 Setting up for Administrator Access via the Network Interface	62
3.4.2 Logging In	69
3.5 Using the System Settings Menus	73
3.5.1 Calibrating the Touch Panel	73
3.5.2 Setting the Scanner Name	76
3.5.3 Setting the Region/Timezone	81
3.5.4 Setting the Date/Time	83
3.5.5 Setting the Time to Standby Mode	85
3.5.6 Changing the Admin Password	89
3.5.7 Setting the Multifeed Detection Method	90
3.5.8 Setting Scanning Performance	94
3.6 Using the Network Settings Menus	97
3.6.1 Giving the Scanner an IP Address	97
3.6.2 Setting the DNS Server	100
3.6.3 Setting the WINS Server	101
3.6.4 Setting the NTP Server	102
3.6.5 Setting the LDAP Server	104
3.6.6 Setting the e-Mail Server (SMTP Server)	111
3.6.7 Setting the Fax Server	113
3.6.8 Setting the Network Printers	115
3.6.9 Setting the Network Folders (File Servers)	135
3.6.10 Setting the Destination for Alert Notifications	147
3.6.11 Checking the Network Connection with a Ping Test	149
3.6.12 Checking the Network Operating Status	152
3.7 Using the Device Status Menus	154
3.7.1 Viewing the System Status	154
3.7.2 Viewing the Usage Status	155
3.8 Using the Operation Logs Menus	159
3.8.1 Managing User Logs	159
3.8.2 Managing the System Log	165
3.9 Using the Maintenance Menus	170
3.9.1 Maintaining the User Data Store	170
3.9.2 Maintaining the System Settings	180
3.9.3 Updating the Scanner's System Software	189
3.9.4 Setting the Information Output Level	192
3.9.5 Obtaining Technical Support	193
Chapter 4 Regular User Operations	197
4.1 Loading Documents	198
4.2 Using Touch Panel Screens: Regular User	201
4.2.1 Common Buttons and Indicators	201
4.2.2 Main Menu Screen	202
4.2.3 Input Fields and Entering Characters	204
4.3 Logging in: Regular User Mode	205
4.4 Sending the Scanned Data by e-Mail	208
4.4.1 Selecting an e-Mail Address from the e-Mail Address Book	212
4.4.2 Adding a Contact to the e-Mail Address Book	215
4.4.3 Editing a Contact in the e-Mail Address Book	217
4.4.4 Deleting a Contact from the e-Mail Address Book	219
4.5 Sending the Scanned Data by Fax	221
4.5.1 Selecting a Fax Number from the Fax Number List	224
4.5.2 Adding a Contact to the Fax Number List	225
4.5.3 Editing a Contact in the Fax Number List	227
4.5.4 Deleting a Contact from the Fax Number List	229
4.6 Printing the Scanned Data	231
4.6.1 Scaling	236
4.6.2 Positioning	241
4.6.3 Simplex/Duplex	244
4.7 Saving the Scanned Data to a Network Folder	245
4.8 Setting the Scan Options	250
4.8.1 Color Mode	252
4.8.2 Resolution	254
4.8.3 Paper Size	256
4.8.4 Scan Mode	261
4.8.5 File Format	262
4.8.6 Searchable PDF	264
4.8.7 PDF Password	267
4.8.8 Compression	269
4.8.9 Brightness	272
4.8.10 Contrast	273
4.8.11 Page Orientation	274
4.8.12 Blank Page Skip	276
4.8.13 Multifeed Detection (Layer and Length)	278
4.9 Enabling/Disabling the Scan Viewer	280
4.10 Editing the Scanned Data in the Scan Viewer	283
4.10.1 Viewing a Scanned Page	283
4.10.2 Rotating a Scanned Page	284
4.10.3 Adding a Scanned Page	285
4.10.4 Deleting a Scanned Page	286
4.11 Checking the User Log	287
4.12 Maintenance	289
Chapter 5 Scanner Care	291
5.1 Cleaning	292
5.1.1 Cleaning Materials	292
5.1.2 Which Parts and When	293
5.2 Cleaning the ADF	294
5.2.1 Cleaning the ADF	294
5.3 Cleaning the LCD Touch Panel	300
5.4 Cleaning the Keyboard	300
5.5 Replacing Parts	301
5.5.1 Replacing the Pad Assembly	303
5.5.2 Replacing the Pick Roller	304
5.6 Performing a Scan Test	308
Chapter 6 Troubleshooting	311
6.1 Removing Jammed Documents	312
6.2 Dealing with Detached Keycaps	316
6.3 Network Connection Troubleshooting	318
6.3.1 Basic Network Operation Tests	318
6.3.2 Other Network Connection Troubleshooting	326
6.3.3 Failure to Connect to the Scanner using the Network Scanner Admin Tool or Web Browser	330
6.3.4 Problems when Connecting to the Scanner using the Network Scanner Admin Tool	332
6.4 Other Troubleshooting	333
6.5 Points to Check before Contacting Your FUJITSU Scanner Dealer	336
6.5.1 General Details	336
6.5.2 Error Status	337
6.6 Checking the Scanner Labels	339
6.7 Pre-Maintenance Preparations	340
Appendix A ADF Paper Specifications	341
A.1 Paper Size	342
A.2 Paper Requirements	343
A.2.1 Paper Type	343
A.2.2 Paper Weight	343
A.2.3 Precautions	343
A.3 Maximum Document Loading Capacity	346
A.4 Area not to be Perforated	347
A.5 Multifeed Detection Conditions	348
A.5.1 Detection by Layer	348
A.5.2 Detection by Length	348
A.5.3 Detection by both Layer and Length	349
Appendix B Scanner Specifications	351
B.1 Device Specifications	352
B.2 Scanner Specifications	353
Appendix C Operation Messages	355
C.1 Administrator Messages	356
C.1.1 Administrator Screen Messages	357
C.1.2 System Log Messages	376
C.1.3 Alert Monitor System Log Messages	378
C.2 Regular User Messages	382
C.2.1 Regular User Screen Messages	382
C.2.2 System Log Messages	401
C.2.3 User Log	412
Appendix D Glossary	417